I purchased a Dyson V11 vacuum cleaner via Trendyol from Dyson’s official seller for approximately ₺25,000. I live in Konya, Turkey. Shortly after receiving the product, within just three days of use, the vacuum head broke on its own. After researching the issue, I saw that many users have reported the same type of breakage as a common and recurring problem. My Trendyol order number is #10245086233. Following this incident on March 23, 2026, I contacted Dyson customer service. I was informed that the vacuum head could only be replaced for an additional fee. During my first call, I was quoted a price of around ₺7,000 and when I called again and spoke with a different representative, I was given a completely different price of approximately ₺4,000. Both the fact that the part broke in such a short time and the inconsistency in the quoted prices have been very disappointing. As my product is still under warranty, I request that this issue, which appears to be a known and recurring defect, be evaluated not as user damage but as a manufacturing fault, and that the vacuum head be replaced free of charge. I also kindly ask for a clear and consistent explanation regarding the price differences I was given during my calls with customer service.
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
I purchased my Dyson V10 cordless vacuum about 10 months ago from Dyson Turkey’s authorized seller on Trendyol. During the time I used the product, I constantly experienced a stuck trigger issue, and the sponge inside the vacuum head became deformed very quickly. Because of these problems, I sent th...
About a week ago, my Dyson V15 vacuum cleaner began experiencing an issue where it would stop running on its own after a short time, even while I was holding down the button. I contacted customer service, and they suggested washing the filter, but the problem was not resolved. When I called again, t...
I purchased a Dyson Gen5 Detect cordless vacuum cleaner on 29 November 2025 via Trendyol from Dyson Turkey’s official seller, and the product was delivered to me on 2 December 2025. After using the device only twice, it started to make an abnormal noise from the floor head, so I contacted Dyson cust...
I purchased my Dyson V8 vacuum from a seller on Trendyol. However, the product was registered under the seller’s own name, which has caused problems with warranty procedures. For more than a month, I have been repeatedly sending the statement (petition) requested by the seller and contacting them mu...
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