Complaint Regarding Dyson Türkiye Service Process

I purchased a spare part and a maintenance (care) package from Dyson’s website about a week ago. After my purchase, I contacted Dyson customer support via WhatsApp to ask how I should deliver my product for maintenance. During this conversation, I clearly stated that I did not want to send the product by cargo and that I preferred to deliver it in person. My request was noted, a record was created, and at no point was I informed that this would not be possible. Based on this information, I went to the Dyson location in Istanbul to hand over my device. However, when I arrived, I was told that maintenance was not carried out there and that the product had to be sent by cargo in a box. Only then did I realize that I had been misinformed by customer service and that I had made the trip for nothing. Afterwards, I contacted the WhatsApp support line again and explained the situation. At that stage, I agreed to send the product by cargo. However, I was still not informed that the device had to be boxed. I waited for the courier pickup on the specified day, but no courier came, and I did not receive any notification about a delay or change. In addition, I had already completed the required video call, where I showed my product and its condition to the support team. Despite this, I was later asked to repeat the same video process again, which made me feel that the process was not being tracked properly. Throughout this process, I experienced incorrect information from customer service, missing instructions about how the service would work, wasted time due to wrong guidance, poor coordination, and being asked to repeat steps I had already completed. For a premium brand like Dyson, this level of disorganization in after-sales support is very disappointing. I request that this situation be reviewed, that my maintenance process be handled properly and quickly without requiring me to repeat unnecessary steps, and that an appropriate solution be provided for the time and effort I have lost due to the wrong and incomplete information I received.