I purchased a Dyson Big Ball Absolute 2 vacuum cleaner from the Dyson store on Trendyol on 12.03.2026. During only the second time I used the device, the white part inside the pipe cracked and the pipe came off in my hand, which I find completely unacceptable for such a new and supposedly high-quality product. On 17.03.2026, I contacted Dyson customer service via video call and explained that the inner white part of the pipe had cracked and that the pipe had detached in my hand while vacuuming. Despite the product being almost brand new and the damage clearly occurring during normal household use, I was told that such cracks and breaks are considered user error. I absolutely do not accept this evaluation, because there is no misuse on my part, and it is not reasonable for the internal part of the pipe to crack during ordinary use in such a short time. My invoice is available, and the machine is also registered on the Dyson website. I request that the cracked part of the pipe be replaced free of charge under warranty and that this problem be resolved as soon as possible, as I am currently unable to use the product properly and feel aggrieved by being told it is a user error. If this issue is not resolved under warranty, I will also submit my application to the Consumer Arbitration Committee to seek my legal rights.
I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving th...
The tube of my Dyson V12 vacuum cleaner is completely broken, making the device unusable. On July 31, I had a video call with Dyson customer service, where I was informed that the tube would be replaced free of charge under warranty, but since it was out of stock, it would be shipped to me once avai...
I purchased my Dyson V12 vacuum through Dyson’s official seller on Trendyol. The product’s warranty expired about a year ago, and now the vacuum tube has broken. This is the first time I have ever had an issue with any part of the device, and I have never requested a replacement before. When I call...
I bought the Dyson Cinetic Big Ball Absolute 2 vacuum less than 8 months ago, and I’m already dealing with what appears to be a chronic defect. The vacuum broke far too quickly for a product in this price range, and I’ve since learned that this issue is not unique to me—many users have reported simi...
I purchased my Dyson V12 vacuum cleaner through Dyson.com, and in December 2025, the gray section of the tube broke, with the locking clip coming loose. Because the product is out of warranty, I was told that they could not assist me. Frankly, it was very disappointing to see a product I paid a hig...
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