Dyson Airwrap 2X Not Working Properly – Stops During Use

I received my Dyson Airwrap 2X device by delivery on March 11, 2026, and it was defective from the very first day. When I opened the box, I noticed that all of the attachments were scratched. In addition, while using the device, it suddenly stops while in my hair and does not restart immediately. Receiving a product in this condition after paying such a high price was extremely disappointing.

As soon as I noticed the issue, I contacted Dyson via WhatsApp on March 12, 2026, and requested a replacement. Throughout the process, I had difficulty reaching the appropriate representatives. Most recently, I received a message today stating that the service process had been completed and that the product would be shipped back to my address.

However, despite the device being defective and the attachments arriving scratched, no replacement was made, and I was not given any satisfactory explanation. I regret purchasing a product from Dyson. I have been negatively affected by the refusal to replace a defective and damaged product from the very beginning.

I do not accept or agree to have my faulty and scratched Airwrap 2X device returned to me in this condition. I request an immediate one-to-one replacement with a brand-new product for my defective item.