I received my Dyson Airwrap 2X device by delivery on March 11, 2026, and it was defective from the very first day. When I opened the box, I noticed that all of the attachments were scratched. In addition, while using the device, it suddenly stops while in my hair and does not restart immediately. Receiving a product in this condition after paying such a high price was extremely disappointing.
As soon as I noticed the issue, I contacted Dyson via WhatsApp on March 12, 2026, and requested a replacement. Throughout the process, I had difficulty reaching the appropriate representatives. Most recently, I received a message today stating that the service process had been completed and that the product would be shipped back to my address.
However, despite the device being defective and the attachments arriving scratched, no replacement was made, and I was not given any satisfactory explanation. I regret purchasing a product from Dyson. I have been negatively affected by the refusal to replace a defective and damaged product from the very beginning.
I do not accept or agree to have my faulty and scratched Airwrap 2X device returned to me in this condition. I request an immediate one-to-one replacement with a brand-new product for my defective item.
On March 14, 2024, I ordered a Dyson Airwrap online, and it was delivered to me on the morning of March 17. Right after opening the box, I noticed that the very first attachment had visible scratches, and another attachment didn’t fit the device properly. I immediately contacted customer support. Du...
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
On November 28, 2024, I purchased the Dyson Airwrap in the limited edition Strawberry Bronze color directly from a Dyson store, paying in installments. The very day I brought it home, I unboxed it and discovered a clearly visible manufacturing defect—a large gap on the main body of the device. I had...
I purchased a Dyson Airwrap on November 22, 2024, and it arrived with scratches. When I reported the issue, I was told, "There’s nothing we can do." Since then, the device has been consistently stopping during use. Dyson claimed the filter was dirty, which makes no sense for a product that is only t...
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
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