Dyson Demands Repair Fee For Product Still Under Warranty

I am experiencing a serious problem with the flexible/hinged attachment designed for cleaning under sofas, which I use with my Dyson V12 vacuum cleaner. This attachment has only been used for its intended purpose, that is, to clean hard-to-reach areas such as under the sofa. Despite the absence of any fall, impact, or misuse, a break occurred in the bending mechanism of the attachment. I purchased the product approximately 20 months ago, and this problem appeared about 3 months ago. When I contacted the authorized service, I was informed that this situation is not covered by the warranty and that only a paid replacement can be offered. I do not find this approach logical or acceptable. This attachment is specifically designed to bend and flex, and it broke during normal use. Evaluating a part that breaks under normal usage conditions as “user error” is, in my opinion, incorrect. This level of durability and quality is not what I expect from a brand like Dyson, which positions itself with high quality and advanced design. As a user who has used the product exactly in line with its design and intended purpose, I find it unacceptable that I am faced with such a problem and that it is excluded from warranty coverage. I request that this situation be reassessed and that my grievance be resolved under warranty by repairing or replacing the defective attachment free of charge. If this issue is not resolved within the scope of the warranty, I would like to state that I am prepared to take the matter to the Consumer Arbitration Committee. I expect a global brand like Dyson to adopt a customer satisfaction-oriented approach in such cases and to stand behind its products.