I canceled with CarJet but still haven’t received my refund — how can I speed up the process?

On September 10, 2025, I made a car rental reservation through Carjet for a Volkswagen Golf, scheduled for pickup at 8:30 AM at Düsseldorf Airport (Reservation No: cjt-187978*). When I arrived at the rental counter, there was a long queue, and due to the heavy traffic, I was delayed in receiving my ...

Between September 1 and 5, 2025, I rented a car in Samos through Carjet (Reservation Code: Res911837). Through Carjet, I purchased the Platinum Damage Waiver (Full Protection) insurance for 1,466 TL (around $49). However, when I arrived to pick up the vehicle from Hertz, I was told that the Carjet i...

On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...

With reference number CJT-185238223, I rented a car through the Carjet app from Hit Rent a Car in İzmir. When I arrived to pick up the car, the rental agent continuously changed the conditions and tried to force additional charges on me. First, they said they would block €900 on my credit card, and...

I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not...

On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...

On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...

I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...

On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...

Between 16/02/2025 and 20/02/2025, I rented a vehicle and returned it on 20/02/2025 to Panek Rent A Car in Vienna. On 25/02/2025, the €1000 deposit was refunded to my card. However, on 26/02/2025, €1000 was withdrawn from my card again without any prior notice or request. The transaction was recorde...

I rented a car through CarJet (voucher ID: cjt-160061838) from February 16 to February 20, 2025, and returned it on time to Panek Rent A Car in Vienna on February 20. On February 25, I received my €1000 deposit back to my card as expected. But shockingly, on February 26—just one day later—the exact ...

I rented a car from Carjet on 25 October 2024 at Dalaman International Airport. I was charged €9.72, one-tenth of the total amount, during the online reservation. However, we canceled the rental because the terms of use were not suitable due to the high deposit fee. Despite being assured of a smooth...

I booked a rental car through CarJet for pickup at Dalaman Airport on 25/10/2024. When we arrived, we found out the rental company only serves foreigners or guests arriving from abroad, so we couldn’t collect the car. As a result, we canceled the reservation on the spot, and an official cancellation...

Hello Carjet, I booked a car rental with Green Motion on your website for September 7-14, 2024, but it didn’t go through because of some issues on Green Motion’s side. I’ve tried everything to sort this out, but I still haven’t gotten my refund of ₺7,266 that was charged to my credit card, even thou...

I booked a rental car through CarJet at Sabiha Gökçen and was charged ₺573 for insurance. They don’t have an office at the airport, nor do they provide a contact number. Instead, I was redirected via email to another agency. However, I was denied the car due to a low Findeks score, and now I can’t g...

I paid in advance to rent a car through Carjet, but the rental was denied by the company due to a Findeks issue. Despite providing them with documentation that the car wasn’t rented, they are refusing to refund my money. I’ve received no response from their side after submitting the necessary proof....

I made a reservation through Carjet, but due to a “Findeks” issue, I was unable to proceed with the car rental. Despite this, they charged my card ₺7,850, and I haven’t been able to get a refund. The website provides no means of contact, and my emails go unanswered. This has been a highly frustrati...

At the end of May, we rented a car through Carjet, and an 800-euro deposit was charged. However, it has yet to be refunded, and Carjet is now ignoring our emails. This lack of response and delay in returning our money is unacceptable. It feels like Carjet is holding onto our money, and we’re left w...

I booked a rental with Carjet, made the advance payment, and went to pick up the vehicle, only to be told that they wouldn’t provide the car due to my Findeks score. Despite not receiving the car, they are refusing to refund my payment. It’s incredibly frustrating that I am left without a rental and...