I canceled with CarJet but still haven’t received my refund — how can I speed up the process?

When CarJet delays a refund after you’ve canceled your booking, the best approach is to insist with proper evidence and use multiple contact channels to speed up the process.

Here are practical steps:

• Gather evidence: Keep the cancellation email, original payment receipt, and confirmation of the refund amount.

• Help Center: Open a ticket at https://www.carjet.com/help with the subject Pending refund after cancellation, attaching all documents and relevant dates.

• Follow up regularly: Reply to the same ticket every 48 hours to keep your case active and visible.

• Contact your bank or PayPal: If the refund doesn’t arrive within 7 business days, request a dispute for a non-refunded payment.

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