I Canceled My CarJet Dalaman Booking but Never Got My Refund Back

profile
İsmail
March 02, 2025 4:06 pm
52

I booked a rental car through CarJet for pickup at Dalaman Airport on 25/10/2024. When we arrived, we found out the rental company only serves foreigners or guests arriving from abroad, so we couldn’t collect the car. As a result, we canceled the reservation on the spot, and an official cancellation report was issued. We ended up renting from a different company instead.

The issue? The €9.72 (₺ equivalent) I paid during the online booking was never refunded. There’s no mention of this on their website, no information on refund terms, and no proper way to contact anyone. The only number listed is a Spanish area code, and there's no valid email address for customer support.

To make matters worse, someone at the rental office warned us that CarJet often withholds large deposits and takes a long time to refund them. I checked my bank account—still no sign of the refunded amount.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1
İsmail is completely dissatisfied with the result

Carjet Did Not Refund My Booking Fee After Cancellation at the Airport

profile
İsmail
March 02, 2025 4:26 pm
76

Carjet Failed to Deliver Rental Car at Airport, No Contact, No Support

profile
October 24, 2025 5:39 pm
26

CarJet Charged Insurance Fee, No Car or Refund at Sabiha Gökçen

profile
Kamil
October 07, 2024 9:51 pm
70

I Paid CarJet but Got No Car, No Support, and No Refund

profile
Hasan
March 27, 2025 7:11 pm
58
Report a Similar Issue