I booked a rental car through CarJet for pickup at Dalaman Airport on 25/10/2024. When we arrived, we found out the rental company only serves foreigners or guests arriving from abroad, so we couldn’t collect the car. As a result, we canceled the reservation on the spot, and an official cancellation report was issued. We ended up renting from a different company instead.
The issue? The €9.72 (₺ equivalent) I paid during the online booking was never refunded. There’s no mention of this on their website, no information on refund terms, and no proper way to contact anyone. The only number listed is a Spanish area code, and there's no valid email address for customer support.
To make matters worse, someone at the rental office warned us that CarJet often withholds large deposits and takes a long time to refund them. I checked my bank account—still no sign of the refunded amount.
I rented a car from Carjet on 25 October 2024 at Dalaman International Airport. I was charged €9.72, one-tenth of the total amount, during the online reservation. However, we canceled the rental because the terms of use were not suitable due to the high deposit fee. Despite being assured of a smooth...
On August 12, 2024, I rented a car through Carjet in Spain and paid €156 for the vehicle rental plus €43 for insurance. However, when I arrived at the pickup office, no staff members were present. Initially, there was a note stating, “I’ll be back in 5 minutes,” which was later replaced with another...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
I booked a rental car through CarJet at Sabiha Gökçen and was charged ₺573 for insurance. They don’t have an office at the airport, nor do they provide a contact number. Instead, I was redirected via email to another agency. However, I was denied the car due to a low Findeks score, and now I can’t g...
I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...
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