At the end of May, we rented a car through Carjet, and an 800-euro deposit was charged. However, it has yet to be refunded, and Carjet is now ignoring our emails. This lack of response and delay in returning our money is unacceptable.
It feels like Carjet is holding onto our money, and we’re left with no clear way to resolve this. We need advice on who to contact for escalation and how to retrieve our deposit. This experience has been deeply frustrating, and I urge others to avoid renting from Carjet to prevent similar issues.
I made a reservation through Carjet, but due to a “Findeks” issue, I was unable to proceed with the car rental. Despite this, they charged my card ₺7,850, and I haven’t been able to get a refund. The website provides no means of contact, and my emails go unanswered. This has been a highly frustrati...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
I rented a car from Dmr Car Rental five months ago, and I’m still waiting for my €501 deposit to be refunded. Despite sending numerous emails, all I get are vague responses like “your money is on the way,” but nothing ever happens. The phone number they provided is fake, and no one answers. This is ...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
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