I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed.
I have contacted Carjet customer service multiple times, but there has been no meaningful response or resolution — it’s impossible to reach an actual representative. My reservation number is CJT-17*.
This lack of communication and accountability from Carjet is deeply disappointing. I request an immediate refund for the canceled booking and expect the company to improve its customer support, as customers should not be left waiting indefinitely without updates or contact.
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On September 21, 2025, I rented a car through Carjet at Sarajevo Airport (Bosnia and Herzegovina) under Reservation No: cjt-189417802. However, due to my flight being delayed, I arrived at the office late, and the vehicle reserved for me had already been given to someone else. I was also told that i...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
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