Booking.com Did Not Disclose a $60 Resort Fee at Fontainebleau Las Vegas

Myra
June 8 9:51 PM

I booked a stay at Fontainebleau Las Vegas through Booking.com for the dates 4–6 June. During my stay, I was charged an unexpected resort fee of 60 dollars. Before my arrival, neither Booking.com nor the hotel informed me that such a resort fee would be applied, and this charge was not clearly disclosed to me during the booking process. Because this 60-dollar resort fee was not transparently communicated in advance, I consider this charge unfair and misleading. I request a full refund of the 60 dollars, refunded to the same payment method I used for the booking, and a review of how these fees are presented to customers so that similar situations do not occur again.

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