I am a commercial taxi driver using the BiTaksi application, and I earn approximately ₺90,000–₺95,000 per month solely through this platform. In addition to the commission and earnings the application already takes from each trip, I also pay a monthly membership fee of ₺3,800. Despite this, the appl...
I am a Malaysian tourist and I want to report a cheating incident involving a BiTaksi driver. I ordered a taxi through the BiTaksi app to Sabiha Gökçen Airport, and the driver picked me up at Apple Tree Hotel in Sultan Ahmet, Istanbul but refused to start the ride on the BiTaksi app. He did not use ...
I am writing to report an issue regarding an overcharge on my recent trip. After making inappropriate remarks and asking unpleasant questions, the driver claimed that the system was not working and then charged me twice after saying it had been fixed. Later, I discovered that ₺1,110 was deducted ins...
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
It’s been 10 days, and the payments for the rides I completed through the BiTaksi app still haven’t been deposited into my account. I’ve called multiple times asking what the issue is, and they ask me, “Is the bank account yours?” I say yes, but they still can’t explain what the problem is. They kee...
I am unable to access my BiTaksi account because I am currently abroad and cannot use my registered phone number. This has caused significant inconvenience as I sometimes need to send a taxi for my family. BiTaksi, I urgently request your assistance in updating my contact information so that I can ...
I got scammed by a BiTaksi driver. I was supposed to pay around ₺400, but he made me pay ₺3500, taking advantage of the fact that I am a tourist. His car is a Fiat Egea, and the license plate is 34 TJJ 66. The driver's name is Sait K. I need my money refunded as I don’t have much left, and action m...
I called BiTaksi customer service to report an issue, but my complaint seems to have disappeared into thin air. No action was taken, and I received no updates or explanations. As a frequent user, I’m deeply disappointed, and I’ve decided not to use BiTaksi anymore. Drivers regularly extend routes u...
I had a really frustrating experience with BiTaksi that I can’t ignore. When I got into the cab, I was shocked to see that the meter already read ₺70—before I even stepped foot inside! The driver had started the meter before picking me up, which is completely unfair and against basic standards. The ...
BiTaksi may claim to care about its users, but in reality, it only protects its own interests. My recent experience as a driver proves it. A passenger selected credit card payment through the app, and I agreed. I dropped them off assuming everything was fine. Later, I checked the app and saw the rid...
I’ve been unable to receive one-time passwords (OTP) via SMS for a while now, which is preventing me from making payments on the BiTaksi app, as it requires Masterpass. This issue has caused me a lot of inconvenience for quite some time. I couldn’t find any information or support related to this pro...
I wanted to reach out and share my frustration regarding the recent instances of price gouging by Getir Taksi and BiTaksi. These two companies have basically taken over the entire Istanbul taxi market, and are currently charging customers an extra ₺20 compared to the regular taxi fare. I'm not exac...
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