On November 23 at 22:29, the order I placed from Burger King through Getir Yemek was delivered both incorrectly and incompletely. My order included 3 fries—2 large crinkle-cut and 1 small regular—but I received 2 regular fries and 1 small regular. I had also ordered 3 ice creams and paid extra for c...
Even though I selected the “deliver immediately” option and paid accordingly, the products were not delivered even after 3 hours. I contacted customer service, but they only told me to keep waiting without offering a real solution. I canceled the order, but this time I have been waiting for 4 days f...
Nine days ago, I placed an order through Getir Büyük in Bursa, but even though I canceled it myself, the refund has not been processed. Despite contacting customer service multiple times, no action has been taken, and I have not received any response regarding the authorization code either. In my la...
I placed an order through Getir Büyük for two 6-packs of Avoya soda, totaling 12 bottles. While my other items were delivered without issue, the 12 sodas were not delivered. I spoke with customer service, and they said the courier confirmed delivery and that there were no discrepancies in the wareho...
I placed an online grocery order with GETİR, spending a total of ₺1000, but one of the products—worth ₺250—was never delivered. I contacted their so-called “Solution Center,” and after waiting over 12 hours, they got back to me only to say they had spoken with the courier and their storage team, and...
I feel completely drained and bewildered after the situation with my Getir account. I was unexpectedly logged out, and since that moment, I haven't been able to access my account whatsoever. Out of nowhere, I faced a complete block—no warning, no email, no message at all. I’ve reached out to custome...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
Getir is not accepting the "Invite a Friend" campaign code. I have video and photo evidence. Sometimes I wonder if they’re seriously messing with us. I spoke with a customer representative who got hung up on the word “kadar,” but the campaign terms aren’t as they described. In my app, it clearly say...
I have never seen such a disgraceful company. While I was just trying to check my coupon, I accidentally placed an order and submitted a cancellation request within 30 seconds. But they said the order had already started being prepared, so they couldn’t cancel it—what a joke. No one can even read th...
Dear Getir Team, My Getir account has been suspended without any valid explanation. The only justification presented so far has been “security reasons,” yet no concrete violation, misconduct, or rule breach has ever been communicated to me, neither via email nor during live support chats. I would li...
The 1 kg raw meat order I placed through Getir was canceled by the courier after calling me, despite the building entrance being open and my apartment door clearly marked. Instead of hanging the package and leaving as they should have, the courier chose to act this way. I was home the entire time an...
I keep getting numerous messages and phone calls from Getir urging me to shop, but every time I attempt to make a purchase, the promotion they promised fails to work. I reached out to their customer service several times to address this issue, hoping for a clear explanation or resolution, but unfort...
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
On February 8, 2025, I ordered UNO Multi-Grain Bread from Getir, but when I opened the package on the 4th day, I found that it was covered in mold. When I reported this, customer service first claimed their return policy was 14 days, but when I pointed out that I was well within that timeframe, they...
On the evening of February 12, 2025, we ordered meatballs from Getir Büyük (Pendik), but what we received was unidentifiable—it was unclear if it was meat, offal, or something else entirely. The product was so questionable that I immediately threw it in the trash. I was frustrated not only with Get...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
Today, February 12, 2025, I placed a flower order through Getir. Immediately after completing my purchase, I realized that I had entered the wrong street number. I contacted live support right away to correct the mistake, but I was told that the address could not be changed. I then asked to cancel ...
I’ve been using Getir for a while now, but their new system has caused me a lot of problems, especially with missing items. Specifically, I’ve had multiple issues with missing products in my orders, particularly the Eti Petito Mini, which is sold in both single and three-packs. Every time I order th...
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
I placed a ₺700 pouf order from Getir one month ago. My order was cancelled one whole month after waiting. The product's price rose to ₺1700 throughout this period; today I am left without either the good nor a substitute. This situation has made me feel unjustly and greatly unhappy. I'm thinking ab...
I have consistently faced problems with Getir, as I am billed for two bags, yet only receive one. I am very frustrated with the repeated overcharging I've experienced. The company seems to be intentionally exploiting customers by billing for services that are not being delivered. I have attempted to...
I have been waiting for 4 hours now for my delivery. The warehouse is 3 minutes away from my house with a vehicle. Despite several attempts to get an update, the only thing Getir live chat does is send copy-paste draft messages and say "We understand." There has been no real effort to resolve the is...
The order was placed through Getir by my daughter. Despite calling customer service immediately, we were told the order could not be canceled because the restaurant had already started preparing it. Strangely enough, the supposedly "prepared" order arrived a full 40 minutes later. When I mentioned t...