I called BiTaksi customer service to report an issue, but my complaint seems to have disappeared into thin air. No action was taken, and I received no updates or explanations. As a frequent user, I’m deeply disappointed, and I’ve decided not to use BiTaksi anymore.
Drivers regularly extend routes unnecessarily, acting as if they’re above any rules or accountability. This lack of regulation and oversight is unacceptable. Until tag regulations become official, I will switch to other ride-hailing apps. If this continues, BiTaksi may no longer have a place in the market.
BiTaksi, your inaction and lack of driver accountability are driving customers away. Take immediate steps to address these issues!
BiTaksi may claim to care about its users, but in reality, it only protects its own interests. My recent experience as a driver proves it. A passenger selected credit card payment through the app, and I agreed. I dropped them off assuming everything was fine. Later, I checked the app and saw the rid...
I am a Malaysian tourist and I want to report a cheating incident involving a BiTaksi driver. I ordered a taxi through the BiTaksi app to Sabiha Gökçen Airport, and the driver picked me up at Apple Tree Hotel in Sultan Ahmet, Istanbul but refused to start the ride on the BiTaksi app. He did not use ...
I had a really frustrating experience with BiTaksi that I can’t ignore. When I got into the cab, I was shocked to see that the meter already read ₺70—before I even stepped foot inside! The driver had started the meter before picking me up, which is completely unfair and against basic standards. The ...
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
I am writing to report an issue regarding an overcharge on my recent trip. After making inappropriate remarks and asking unpleasant questions, the driver claimed that the system was not working and then charged me twice after saying it had been fixed. Later, I discovered that ₺1,110 was deducted ins...
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