We purchased an Allianz Orange Network Supplementary Health Insurance policy through Allianz Sigorta in my wife’s name, Z** Ü***. Our policy was continuously active in 2023, 2024, and 2025 without interruption. On March 6, 2026, when our policy period expired and I called Allianz to renew the polic...
Within the scope of my Personal Security Insurance policy numbered 0001-0310-05479413, I have the right to one dental care per year. To use this right, on 19/01/2026 in the morning I called Allianz Sigorta via 0850 399 99 99, my request was recorded and I was informed that I would be contacted. A fe...
I canceled my Allianz Private Pension contract on September 30, 2025. During the call, I was informed that the ₺609 withdrawn from my credit card would be refunded to my Akbank card within five business days. However, today is October 10, 2025, and the refund has still not been processed. I have con...
On 22.08.2025 at 13:38, I was called by a lawyer named G*** on behalf of Allianz Insurance. During the call, she used an unprofessional, condescending, accusatory, and threatening tone. Instead of providing clear and solution-oriented communication, she attempted to intimidate me, behaving not like ...
Due to an accident I was involved in on 18/11/2021, I submitted a permanent disability medical board report and filed a compensation claim with Allianz Insurance. Despite providing all the required medical tests and documents they requested, they have continuously delayed the process and prolonged m...
In 2022, believing Allianz Sigorta to be a large and trustworthy company, I purchased a traffic insurance policy with the number 0001-0210-54779063. However, after being involved in an accident on 19.09.2022, I ended up in court. The other party filed both material and moral compensation lawsuits, a...
I asked questions via e-mail and petition 3 weeks ago to clearly find out the coverage of the diseases for which I paid a surprise under Allianz Complementary Health Insurance. The statements in the answers from the company are very vague and open to interpretation: I receive answers such as "The pr...
I have been getting my car insurance from Allianz Insurance since 2007. Until now, I’ve only had one damage claim. A file with the number 2025K49594 was opened on 02/07/2025, but there has been no progress since then. Despite calling the call center multiple times, I haven’t been able to get any cle...
I purchased my car insurance through Göral Sigorta Aracılık Hizmetleri Ltd. Şti., acting as an agent for Allianz Sigorta. The policy number is 0001021062311623. When I requested to cancel this policy, the agency simply refused to process the cancellation. I then sent a formal petition directly to Al...
When we insured our home with Allianz Sigorta, we thought it would help us easily overcome difficult situations and problems, but unfortunately, we experienced the exact opposite due to their extremely poor home damage management. Since 9 a.m., I’ve had to make 4–5 phone calls and repeatedly explain...
Allianz Insurance refuses to pay the hospital test results by providing various excuses. They deceive people with false statements, making promises they never fulfill. When I contacted customer service, they kept redirecting me without offering a clear solution. Even though my claim meets all the po...
I got travel health insurance from Allianz Insurance and sprained my ankle while abroad. Despite sending all the required documents, I have received no response and cannot reach a contact person. When I called customer service, I found out that the documents I submitted 1.5 months ago were rejected ...
Allianz is unable to complete the TSS transition process. Despite submitting our application 23 days ago, they keep repeatedly requesting the same documents, causing unnecessary delays. We are unable to reach anyone for communication, and our call requests go unanswered. Even though the Allianz regi...
I've been a corporate & individual health insurance policyholder for 27 years, including the last 2 years w/supplementary health insurance. Given that my long-standing insurance company has been renewing my policy with significantly higher premiums in the last 2 years, despite my Lifetime Renewal Gu...
We own an apartment on the 6th floor of a six-story building, with the title deed registered in my wife's name. Our downstairs neighbor has damage insurance through Allianz Sigorta, which is perfectly normal. Both of us have rear balconies, but with one difference: my neighbor's balcony is open on t...
I just recently got the Allianz app to manage my account, but I can't finish the registration process because the verification SMS never comes through, no matter how many times I try. When I called the call center, they told me to change my phone number and try again, which I did, but the problem is...
I submitted an application to the orthopedic service on May 6, 2024, citing pain in my lower leg that felt like muscle soreness. Dr. E*** Ç*** Ö***** ...
I made a payment to the Yapı Kredi Bank's Ümraniye Çarşı branch to settle my loan, but to my surprise, Allianz Insurance deducted a DASK (Turkish Catastrophe Insurance Pool) insurance premium without informing me or obtaining my consent. I would like to request the cancellation of this unauthorized ...
I am writing to express my dissatisfaction with the handling of my recent claim. I was involved in an accident where the other party, who is insured by Allianz, was found to be 50% at fault. Despite this, no representative from Allianz has inspected my vehicle, and the damage remains unaddressed.As ...
I'm currently facing some issues with the payment for claim file 2024T14654/1 from Allianz Insurance. It seems that there are delays in the payment process. We have been unsuccessful in contacting them, as their live support pages are inactive and emails have gone unanswered. We are extremely troubl...
"Our policy has been reactivated. Thank you very much to everyone involved in the matter."
Allianz cancelled my 72-year-old mother's policy without any prior warning. My mother, a retired teacher, had taken out health insurance 8 years ago f...
On April 8, 2024, I attempted to obtain insurance for my vehicle at the Batuhan Insurance Agency in Zonguldak in order to travel abroad for a three-day trip. However, they were adamant that it had to be for a minimum of 15 days. So, I begrudgingly proceeded with the 15-day insurance. I traveled over...
It's been a frustrating two months since my car got wrecked in an accident, but Allianz Insurance still hasn't come through with the payment. When I reached out to customer service, they said they're still waiting for some paperwork from the auction company. Unfortunately, there is a lack of documen...
I opened a damage claim with Allianz Insurance on January 10th, and it's been a month without any resolution. We've sent emails, but no response. We've emphasized the urgency, yet no one seems to care, and no deadline is given. Since last Monday, we've been waiting for the AKTÜ Eriya report. It's un...