5
Resolved
Masteredu AI Charged ₹599 From FamPay Without Authorization
August 27 4:00 PM14
On 27 August 2026, an amount of ₹599 was deducted from my Fampay account an...d sent to “Masteredu AI” without my permission. I did not authorize this pa
Masteredu AI
Masteredu AI
Complaints
7 complaints
Masteredu AI Unauthorized/Accidental Payment Of ₹599 – Request For Refund
August 27 2:40 PM17
I am raising a complaint regarding an accidental subscription and an unauthorized auto-debit of ₹599 for a monthly premi...um plan on the Masteredu AI app, operated by Greenhorn Wellness Private Limited, through PhonePe UPI AutoPay. On 27 August 2026, an amount of ₹599 was automatically debited from my
4
Resolved
Masteredu AI Charged ₹599 After Free Trial Without Clear Consent
August 26 4:46 PM14
I installed the Masteredu AI and started a free trial. After that, I did no...t use or open the app again and I did not knowingly approve any paid subscr
Masteredu AI Unauthorized 599 Rs Deduction
August 24 8:37 PM14
On 24/08/2026, an amount of 599 Rs was deducted from my PhonePe account for a transaction to “Masteredu AI” even though ...I did not start any auto service or activate any master plan myself. The payment went through as a successful PhonePe transaction of 599 Rs, but I did not intend to make this purch
Please Give Me My Money Refund
August 24 11:37 AM36
On 20/08/2026, an amount of ₹599 was debited from my SBI account ending with 9373 via UPI for a ₹1 trial plan related to... Instagram / Master AI type service. I had started this trial plan for ₹1 and then cancelled it myself, but the higher amount of ₹599 was still taken from my account and has not be
I Want My Refund As Soon As Possible - Masteredu AI
August 19 2:46 PM38
Today, an amount of ₹599 was deducted from my SBI account through the PhonePe application as a payment to “Masteredu AI ...Story TV” without my knowledge or consent. I have never subscribed to any of their plans, never started a free trial and I was not even aware of the existence of this application o
Refund FamPay Masteredu AI Autopay Deduction And Cancel Mandate
August 19 1:36 PM35
I am using FamPay and on 15 August 2026 an amount of ₹599 was deducted from my account through autopay for a subscriptio...n payment to “Masteredu AI” with transaction ID FMPIB6405957150. I did not intend or consent for this amount to be taken in this way and I consider this deduction to be wrong. I am
Brand Overview: masteredu
masteredu, frequently operating under the names MasterApp or MasterEdu.ai, is a digital edutainment platform primarily serving users in India. The brand is owned and operated by Greenhorn Wellness Private Limited. While the exact founding year is not widely publicized in corporate directories, the mobile application has quickly gained traction by offering localized learning content.
Contact Info
Users looking to reach official customer service can use the following contact details:
- Email: [email protected]
- Phone: +91-7349292866
Industry and Operations
masteredu operates in the e-learning and educational technology industry. The brand focuses on delivering accessible, mobile-first education through a subscription-based model.
- Short-Form Video Content: The platform provides bite-sized, 2 to 5-minute video lessons designed for quick and engaging learning.
- Diverse Skill Categories: Users can access tutorials on modern skills, including artificial intelligence tools, social media growth, financial literacy, and spoken English.
- Hindi-First Approach: The content is heavily tailored to Hindi-speaking audiences to remove language barriers for learners in India.
User Sentiment
Based on numerous online reports, user sentiment toward masteredu is largely negative, driven heavily by billing disputes and payment transparency issues. The majority of online feedback highlights severe frustrations with the app's subscription and auto-renewal mechanisms.
- Unauthorized AutoPay Deductions: The most frequent complaint involves users having money automatically deducted from their bank accounts via UPI apps (like PhonePe or Google Pay) without their clear consent or awareness that AutoPay was activated.
- Misleading Trial Offers: Customers frequently report signing up for a low-cost trial, only to be unexpectedly charged a much larger premium subscription fee immediately afterward.
- Difficulty Getting Refunds: Users complain that customer support is unresponsive to refund requests, and the company heavily relies on a strict no-refund policy even when users claim the charges were accidental.
- Complicated Cancellation Process: Many subscribers find it highly confusing and difficult to navigate the cancellation process to successfully stop recurring payments.
Share Your Experience
If you have experienced issues with masteredu, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.