I got travel health insurance from Allianz Insurance and sprained my ankle while abroad. Despite sending all the required documents, I have received no response and cannot reach a contact person. When I called customer service, I found out that the documents I submitted 1.5 months ago were rejected without any explanation. I asked for clarification, but they could not provide any specific reason for the rejection. There is no clear point of contact, no proper response, and no follow-up. Every time I call or write, I receive different answers and am repeatedly stalled with instructions to take new actions that lead nowhere. This entire process has been frustrating and unprofessional, making me regret choosing Allianz for travel insurance.
I recently purchased travel health insurance through the Allianz Insurance website for my visa application. I requested that my policy be sent to me on letterhead paper with a wet signature and stamp as soon as I bought it, both through the website's contact form and by calling customer service. I s...
Allianz is unable to complete the TSS transition process. Despite submitting our application 23 days ago, they keep repeatedly requesting the same documents, causing unnecessary delays. We are unable to reach anyone for communication, and our call requests go unanswered. Even though the Allianz regi...
I have been paying for Allianz Supplementary Health Insurance for my family of 4 for 2 years. I did not take advantage of any opportunities. While swimming in the sea during summer vacation, my left arm came off the shoulder with a reverse movement. Then it came out a few more times. During this per...
I'm in a bind as a result of a windshield replacement covered by my comprehensive insurance policy. Following the approval of my claim at Allianz headquarters on August 23, I was referred to an authorized service center. Despite the fact that it has been more than 48 hours since the approved procedu...
Some want to terminate, but they don't give permission, others like me want to renew, but they don't start the process with an excuse. They do business without logic and rules. All documents are clear, I have the right to renew my policy, but they are stalling me for a reason I cannot understand. I ...
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