When we insured our home with Allianz Sigorta, we thought it would help us easily overcome difficult situations and problems, but unfortunately, we experienced the exact opposite due to their extremely poor home damage management. Since 9 a.m., I’ve had to make 4–5 phone calls and repeatedly explain the same issue. I want to share the ridiculous response I received so that others won’t make the same mistake of choosing Allianz Sigorta: “You find a plumber, have them come and inspect, get a quote, we’ll review it, and if we approve, the plumber can come back and do the work.” That’s exactly what they told me. So now I’m supposed to deal with finding a plumber (which I already did) and convince them to come just to give a quote? (And they’re right—who’s going to cover the cost of their time and effort?) I’ve already lost three hours of my morning dealing with this absurd process and your disgraceful management. The situation you've put me in and the effort you're forcing me to make is laughable. I’ve never seen such poor management.
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
I purchased house insurance from Allianz, and just 15 days later, I faced an insulation problem in my bathroom. I reached out to Allianz for an expert review, but my claim was denied by the expert, who stated that the damage must have happened over a month ago. Just a week after the expert's visit, ...
About a month ago, my home was damaged due to flooding, which should be covered under my home insurance policy with Allianz. After filing my damage claim, I contacted customer service multiple times, but I was constantly delayed with no solution offered. During this process, I suffered a financial l...
After getting an agreement with Yapi Kredi Bank's salary account to pay 312 lira for an Allianz Personal Protection Policy, I called Allianz Insurance to use the policy. Even though I was on the phone for an hour, they couldn't put me in touch with the right department. Their customer service reps s...
I opened a damage claim with Allianz Insurance on January 10th, and it's been a month without any resolution. We've sent emails, but no response. We've emphasized the urgency, yet no one seems to care, and no deadline is given. Since last Monday, we've been waiting for the AKTÜ Eriya report. It's un...
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