Volkswagen Tayron Windshield Defect Causes Visibility and Safety Concerns

I purchased a brand-new Volkswagen Tayron from the Arca Otomotiv dealership in Ankara on September 25, 2026. On the day I took delivery of the vehicle, I noticed stains and an optical defect on the windshield that noticeably distorted my view.

This visual distortion is particularly problematic when driving both during the day and at night. It causes eye strain and discomfort and negatively affects driving safety.

I therefore contacted an authorized service center. Although the issue was escalated to the distributor and even forwarded to Germany, I was informed that the defect had not been acknowledged and that my complaint had been rejected.

I cannot accept that an optical defect affecting such a critical component of a brand-new vehicle is being treated as user-related damage, especially when no satisfactory solution has been offered.

I request that the optical defect in the windshield be recognized as a potential manufacturing issue and that the windshield be replaced free of charge to ensure my vehicle is delivered in proper, defect-free condition. I kindly ask Volkswagen to address my concerns, have the matter thoroughly reassessed, and provide a positive resolution.