I asked questions via e-mail and petition 3 weeks ago to clearly find out the coverage of the diseases for which I paid a surprise under Allianz Complementary Health Insurance. The statements in the answers from the company are very vague and open to interpretation: I receive answers such as "The procedures you will have done within the scope of the disease that you have paid an additional premium are under evaluation within the scope of your diagnosis and complaints". This statement does not offer a definite assurance in return for the excess premium I pay, I am worried about having problems while receiving services in the future. The lack of a clear response to my question is also shocking in terms of insurance ethics. These uncertain answers have been going on for 3 weeks; I requested a clear policy coverage or written explanation, and the answers are repeated and no full answer is given. My policy number is: 0001071009085311. Application number: July 18, 2025 CAS-83337023-N0S3Z5. In return for the prime I paid, I request that my rights and scope be shared in writing and clearly, and that the service be clarified without leaving room for doubt.
Despite experiencing severe pain and discomfort, they demanded that I provide a statement and write a letter, even though I was in no condition to do so. Even though I went to a hospital that was on the list of approved facilities, I was hit with astronomical bills. Despite having 10 coverage rights...
I have Allianz Supplementary Health Insurance, which gives me a free check-up service. I asked for an appointment to use this benefit in March, but even though three months have passed, I haven't heard back. When I called in April and June, I was told that they were having problems with their system...
I've been a corporate & individual health insurance policyholder for 27 years, including the last 2 years w/supplementary health insurance. Given that my long-standing insurance company has been renewing my policy with significantly higher premiums in the last 2 years, despite my Lifetime Renewal Gu...
I purchased health insurance from Allianz, but when it comes to actual coverage, their promises fall flat. I received a message stating that my policy amount couldn't be covered. In the end, I'm left paying for hospital expenses out of my own pocket. If you're not going to fulfill the services you p...
I got travel health insurance from Allianz Insurance and sprained my ankle while abroad. Despite sending all the required documents, I have received no response and cannot reach a contact person. When I called customer service, I found out that the documents I submitted 1.5 months ago were rejected ...
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