My complaint is about my Capitec bank account, where my money has been frozen since 5 February 2021. My available balanc...e shows in the account, but I am unable to withdraw any of it. When I went to the branch, I was told that I must bring the person who transferred the money into my account. This is
On 09/09/2025 I requested a withdrawal of 250 ZAR from my 1win account to my Capitec bank account via Capitec. Despite t...his transaction request, the money has not been received in my Capitec account. I am asking for my 250 ZAR to be refunded or correctly paid into my Capitec account as soon as possi
I use the Capitec mobile banking app and on 09 September 2026 I made two deposits from my Capitec account to my 1win acc...ount, but the money never reflected on 1win even though it was debited from my bank balance. Each transaction was for 39,98 Rand and, although the payments left my Capitec account,
I have a savings account with Capitec, and since 2021 I have been unable to use the money that shows as available in my ...account. When I try to withdraw or use all of the money, the transaction is blocked and the cash does not come out, even though the balance appears in my account. I recently went t
I recently made a deposit from my Capitec bank account to my 1win account, but the money has not been credited to my 1wi...n balance, even though it has already been debited or blocked from my bank side. On 2 September 2026 I made a payment of R40 via bank transfer/online payment from my Capitec accoun
On 4 September 2026 an amount of R200 was debited from my Capitec account via the Capitec app for a payment to my 1win a...ccount, but the money has not reflected in my 1win balance. I have not yet received any assistance on this issue. I am requesting that Capitec urgently investigate this transaction
I am writing to report a serious problem I have experienced with the 1win platform regarding a missing deposit. On 5 Aug...ust 2026 I made an EFT payment from my Capitec Bank account for gambling on 1win, but the deposit has still not been credited to my 1win balance after almost a month. The money lef
I made an Instant EFT transfer of 250 ZAR from my Capitec savings account on 27 August 2026 at around 01:14, and the mon...ey has still not reflected in my account after several hours. The transaction is shown as “Successful” in the payment history, yet the funds are missing and unavailable to me. When
Yesterday, August 18, 2026, I made an online payment through the Capitec app using my Capitec card. An amount of 50.00 R... was debited from my account for an online purchase, but the transaction has been stuck in a "Pending" status for 24 hours, and the money hasn't reached the recipient. Even though
On 15 August 2026 at 21:01 I deposited R100 from my Capitec account to my 1win Games balance. The money was debited from... my Capitec account, but on 1win the transaction shows as cancelled and the funds have not been reflected in my balance. I have a transaction details screenshot from my Capitec ban
On 25 July 2026 at around 04:54 I requested a withdrawal of 250 rand from my 1win account to my Capitec Limited account ...via Instant EFT. In the transaction history inside 1win the withdrawal appears as “Successful”, but the money has still not reflected in my Capitec account as of now. Because of th
I am a Capitec Bank customer and I am currently unable to withdraw my own money with my new ATM card, even though there ...are funds in my account. I received and tried to use my new card on the 18th of this month. When I insert the card at the ATM and try to withdraw cash, the transaction is declined
I hold a savings account with Capitec Bank and on Sunday, 05 July, I noticed an unexpected purchase on my account for R5...85 with the description “Inforcheckhelp.com, SARASOTA / Inforcheckhelp.” I did not authorize this transaction, I do not know this merchant, and I have never signed up for any servi
I am writing to report a problem I am experiencing with a withdrawal from my 1win account to my Capitec bank account. On... 20 June at around 16:34, I requested a withdrawal of R1200 from my 1win account to be paid into my Capitec account. Since making this request, the money has not reflected in my Ca
I have a bank account with Capitec, which I opened at the Siyabuswa branch, and my account has been blocked for the past... 23 days. I am writing to report this issue and request urgent assistance. Capitec has informed me that my account was blocked because this device allegedly detected multiple Capit
I am writing about a problem I am experiencing with a withdrawal from my 1w...in account to my Capitec bank account. On 14 June at around 15:54, I made t
I recently made a deposit from my Capitec Bank account to my 1win account, but the money has not reflected in my 1win ba...lance even though it has already left my bank account. The transaction was for 45 Rands and was made approximately 20 minutes before I wrote this complaint. In the Capitec app my b
I have a Capitec savings account that I use to receive my SRD grant. The money still comes into my account, including a ...payment that came in today, but when I go to the ATM and try to withdraw, the transaction is declined and it shows “decline transactions”. I have not received any SMS, email or not
I am raising a complaint regarding the interest that was charged on my Capi...tec credit card, even though my debit order was fully paid before the due d
On 27 April 2026, an amount of R146.25 was deducted from my Capitec bank account for a so‑called “location tool” service..., reflected on my statement as “6 Loca-tool.com Rl84dzl Fargo”. I did not knowingly activate, subscribe to, or use any such service, and I only became aware of this charge after re
On 13 April 2026 a cash deposit of R400 was made into my Capitec account, but the money has not reflected in my balance.... In the transaction details it shows as a “correction cash deposit”, yet the funds are still not available in my account. I tried to contact Capitec about this issue but could not
I have a complaint regarding a Capitec Unlimited policy debit order that goes off from my account every month for R139. ...The policy was taken at the Capitec branch in Burgersfort, Limpopo. On 26 February 2026, the debit order again went off, and I no longer want this policy or these deductions. I wen
