I hold a savings account with Capitec Bank and on Sunday, 05 July, I noticed an unexpected purchase on my account for R5...85 with the description “Inforcheckhelp.com, SARASOTA / Inforcheckhelp.” I did not authorize this transaction, I do not know this merchant, and I have never signed up for any servi
I am writing to report a problem I am experiencing with a withdrawal from my 1win account to my Capitec bank account. On... 20 June at around 16:34, I requested a withdrawal of R1200 from my 1win account to be paid into my Capitec account. Since making this request, the money has not reflected in my Ca
I have a bank account with Capitec, which I opened at the Siyabuswa branch, and my account has been blocked for the past... 23 days. I am writing to report this issue and request urgent assistance. Capitec has informed me that my account was blocked because this device allegedly detected multiple Capit
I am writing about a problem I am experiencing with a withdrawal from my 1w...in account to my Capitec bank account. On 14 June at around 15:54, I made t
I recently made a deposit from my Capitec Bank account to my 1win account, but the money has not reflected in my 1win ba...lance even though it has already left my bank account. The transaction was for 45 Rands and was made approximately 20 minutes before I wrote this complaint. In the Capitec app my b
I have a Capitec savings account that I use to receive my SRD grant. The money still comes into my account, including a ...payment that came in today, but when I go to the ATM and try to withdraw, the transaction is declined and it shows “decline transactions”. I have not received any SMS, email or not
I am raising a complaint regarding the interest that was charged on my Capi...tec credit card, even though my debit order was fully paid before the due d
On 27 April 2026, an amount of R146.25 was deducted from my Capitec bank account for a so‑called “location tool” service..., reflected on my statement as “6 Loca-tool.com Rl84dzl Fargo”. I did not knowingly activate, subscribe to, or use any such service, and I only became aware of this charge after re
On 13 April 2026 a cash deposit of R400 was made into my Capitec account, but the money has not reflected in my balance.... In the transaction details it shows as a “correction cash deposit”, yet the funds are still not available in my account. I tried to contact Capitec about this issue but could not
I have a complaint regarding a Capitec Unlimited policy debit order that goes off from my account every month for R139. ...The policy was taken at the Capitec branch in Burgersfort, Limpopo. On 26 February 2026, the debit order again went off, and I no longer want this policy or these deductions. I wen
