I made a purchase on AliExpress, and although my order got canceled, I haven't received a refund. How does the refund process work?

AliExpress's refund policy aims to resolve issues quickly. The refund process usually takes 7-15 days. If your refund is not processed within this timeframe, you can contact AliExpress customer support. They will try to resolve the issue within 7 days of your escalation. If it doesn’t work, check with your bank if there is anything they can do. Read the terms and conditions thoroughly before placing your order, based on these you can take the issue to authorities. Sharing your challenges on Xolvie may draw broader attention and you may even get useful tips from other users.