I made a purchase on AliExpress, and although my order got canceled, I haven't received a refund. How does the refund process work?

Hello, I ordered a product from AliExpress on November 28. Since the item was going to arrive late, I canceled the order. AliExpress informed me that my refund had been issued, but the $41 has still not appeared in my Ziraat Bank account. When I call Ziraat Bank, they say that no such refund is show...

On October 24, I placed an order for a wallet through AliExpress. I canceled the order on the same day. My order number is 000a1JUt. I made the payment using my bank card. However, despite the time that has passed, the refund has not yet been credited to my account, and I have not received any updat...

I purchased an electronic Strong milling machine from AliExpress and paid ₺3,200 for it via credit card. However, more than two weeks after placing my order, I received a phone call today from someone claiming that the product was being held at customs and that I needed to pay an additional ₺3,300 t...

I recently discovered that an AliExpress order (No: 2710171379840) for a pair of glasses was placed without my knowledge or by mistake. The order was made around 5 a.m., and I had no intention of purchasing this item. The payment was automatically charged to my saved credit card. As soon as I notic...

On September 23, 2025, I placed an order from the Shop1102752376 store on AliExpress for a 2024 Tinkoff Team Long-Sleeve Cycling Jersey. I paid 2,004.78 TL with my bank card. I returned the product on September 25, 2025, and in the AliExpress system it shows that the refund has been processed. Howe...

On July 17, 2024, I placed an order for a detector through AliExpress. My order number is 1106367804891982. It has been over a year since I placed the order, yet I have neither received the product nor gotten a refund. In the past, when I experienced a similar issue, AliExpress refunded my payment ...

Since September 22, 2025, I had a balance of ₺48,000 in my AliExpress account from purchases made via IBAN. Today, I received an in-app notification stating that my account would be frozen at 8:00 PM. No rule violation or reason was provided—only that this action was taken because I could not mainta...

My AliExpress account was suddenly frozen without any prior warning or notification. Along with the suspension, I completely lost access to my account balance of approximately ₺300,000, and I cannot withdraw or use my funds. What frustrates me most is that I did not receive any explanation, email, ...

On August 20, 2024, I canceled my AliExpress order (Order No: 1115211217075071). While AliExpress confirmed that the payment refund was approved, no refund has appeared in my bank account to date. My bank (Ziraat Bankası) informed me that I should resolve the issue directly with AliExpress, but sin...

Last year, I placed an order for bicycle pedals on AliExpress. However, without any explanation, my account was suspended, and the products I paid for were never delivered. To make matters worse, I have not received a refund for the order. I attempted to contact AliExpress customer service multiple...

I placed two separate orders for Labubu toys on AliExpress from the sellers “Shop1104717428 Store” and “Stone 7 Store.” The order numbers are 1115320993552182 and 1115072322252182. However, both of my orders were canceled, and although more than 10 days have passed since then, I still have not rece...

I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back....

Hello, I placed an order on AliExpress for three different items, but I canceled all of them on the same day. I was told that the refund had been processed, but it’s been over 10 days now, and nothing has been credited to my bank account. I contacted my bank, and they confirmed that no refund has b...

I am extremely frustrated with AliExpress. On April 12, 2025, I placed an order for a toy train, with the transaction listed as 1421CO/AliExpress, totaling ₺426.44. The payment was successfully deducted from my card, but my order completely vanished from my account — it shows as deleted, and I have ...

I am extremely disappointed with my shopping experience on AliExpress. I have faced serious problems not once, but twice. In the first case, my order never arrived. I requested a refund, but instead of refunding the full amount, AliExpress only returned about one-third of what I paid. This is comple...

I canceled my order on AliExpress within just two hours on the same day I placed it. Yet, incredibly, my refund still hasn't appeared in my account! I've been waiting patiently for days, expecting my money back, but AliExpress keeps ignoring this issue. It's unacceptable for them to hold onto my ₺ f...

On February 12, I ordered five model kits from AliExpress, totaling ₺1,894. After waiting ten days without shipment, I decided to cancel the order. However, it has now been two more weeks, and I still haven’t received my refund. Despite the order being marked as canceled, the website still shows th...

Aliexpress is now professionally engaging in deceptive sales. They present highly rated and reputable stores to encourage you to place an order. Then, they ship just one random item to your region and provide you with a tracking code. This makes it appear as if your order has been delivered, while i...

I ordered the helmet shown in the product images from Aliexpress. Initially, I was informed that it had been shipped, but shortly after, I received a notification stating the order was canceled. This level of shipping mismanagement is unacceptable. I’ve tried reaching out via email, but neither the...

I bought an item from AliExpress and the order was cancelled due to delays in shipping. AliExpress initiated an automatic refund and after 20 working days, I have not received the money on my Visa prepaid card. My bank also says they have not received any money on my card. What should I do?

I ordered a product from AliExpress and later canceled the order, but my refund has not been processed. When I contacted the seller, they assured me that AliExpress would handle the refund. However, I am still waiting for my money to be returned. I have also tried reaching out to AliExpress custome...

I placed an order through the AliExpress app from Shop4995230 Store (Order No. 1108104738431959). After adding the item to my cart and completing the purchase, the seller failed to ship the product. I canceled the order and expected a prompt refund. It has now been two months, and I still have not ...

I accidentally placed an order on AliExpress (Order ID: 3046192949997178) and immediately submitted a cancellation request to both customer service and the seller. Despite my prompt action, the order still shows as active in the system. I do not want this product and have made it clear through multi...