I placed an order on AliExpress, but unfortunately, the product arrived defective. I immediately filed a return request, which was accepted. However, since then, nothing has moved forward. I wasn’t provided with a return shipping code, nor was I told which courier I should use to send the item back. Without this basic information, returning the item has been impossible.
Even more frustrating is the complete lack of customer support. I’ve tried to reach out to AliExpress through multiple channels, but it’s like talking to a wall — there’s no one to speak with, no response, and no real resolution.
I demand that AliExpress take this matter seriously. They must provide the return code, courier details, and ensure proper support is in place for handling return requests. I want a full refund, and I shouldn’t be the one chasing them for a service they’re obligated to provide.
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
AliExpress has completely let me down. I ordered a specific item, but instead, they sent me the wrong product. To make matters worse, there is no return option, leaving me stuck with something I didn’t order. This is not how a shopping platform should operate. There is no real customer service, no ...
The product I purchased through the AliExpress app arrived defective. I spent hours trying to submit a return request through the returns menu but couldn’t complete it. After several days of messages and procedural back-and-forth, the seller informed me that I could return the item and that I would ...
I ordered a product from AliExpress, but it turned out to be too small. When I tried to return it, the seller refused the return outright. Since I no longer needed the item, I proceeded with a return under the “no longer needed” option. That’s when the real trouble began. The return tracking code t...
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
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