I recently discovered that an AliExpress order (No: 2710171379840) for a pair of glasses was placed without my knowledge or by mistake. The order was made around 5 a.m., and I had no intention of purchasing this item. The payment was automatically charged to my saved credit card.
As soon as I noticed the issue, I tried to cancel the order, but it had already been shipped, and the cancellation option was disabled. When I contacted AliExpress customer service, they informed me that I could only request a return after delivery, and that the return shipping costs would have to be paid by me. However, since the international return fee far exceeds the product’s value, this has caused a significant inconvenience.
I request that the order be canceled and that the full payment be refunded to my card. Due to the lack of flexibility and support in this process, I no longer intend to shop on AliExpress in the future.
On August 12, 2025, I placed an order for shoes on AliExpress (Order No: 1115125668314695). Since the product was not shipped within the stated timefr...
I placed three orders on AliExpress with the numbers 2710172082091, 2710172089410, and 2710172199942. I created these orders on November 19, 2025, and around December 4, 2025, I encountered a delivery issue. A total of approximately $40 was charged to my card for these products. When the courier co...
I accidentally placed an order on AliExpress (Order ID: 3046192949997178) and immediately submitted a cancellation request to both customer service and the seller. Despite my prompt action, the order still shows as active in the system. I do not want this product and have made it clear through multi...
I attempted to cancel an order on AliExpress by clicking the "Cancel" button, but just two hours later, the order was shipped despite my cancellation request. I also tried to contact the seller to resolve the issue, but I couldn’t reach them. This situation is extremely frustrating, and I am dissati...
I attempted to cancel an order on AliExpress by clicking the "Cancel" button and also confirmed the cancellation through live chat support. They assured me the order was canceled, but just five minutes later, I received a notification that the item had been shipped. This service is incredibly disapp...
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