On August 12, 2025, I placed an order for shoes on AliExpress (Order No: 1115125668314695). Since the product was not shipped within the stated timeframe, my order was automatically canceled by the system, and on September 2, 2025, a refund was initiated.
AliExpress officially informed me that the refund would be credited to my bank card within 2–5 days. However, despite this promise, the refund of $33.48 USD has still not been deposited into my account.
There has been no change to my bank card or account details, so the delay cannot be explained by such issues. Unfortunately, I also could not find a direct customer service channel to resolve this with AliExpress.
I am requesting that the refund of $33.48 USD be processed and credited to my bank card immediately. This situation has caused unnecessary stress and inconvenience, and I expect AliExpress to resolve it quickly.
Hello, I placed an order on AliExpress for three different items, but I canceled all of them on the same day. I was told that the refund had been processed, but it’s been over 10 days now, and nothing has been credited to my bank account. I contacted my bank, and they confirmed that no refund has b...
On August 5, 2024, I purchased a pair of shoes from AliExpress with order number 1106903907736693. I ordered my usual shoe size, but when they arrived, the shoes were uncomfortably tight. I decided to return them, but AliExpress refused to accept my return. Each time I contacted customer service, th...
On August 5, 2024, I purchased a pair of shoes from AliExpress with order number 1106903907736693. I ordered my usual shoe size, but when they arrived, the shoes were uncomfortably tight. I decided to return them, but AliExpress refused to accept my return. Each time I contacted customer service, th...
On September 23, 2025, I placed an order from the Shop1102752376 store on AliExpress for a 2024 Tinkoff Team Long-Sleeve Cycling Jersey. I paid 2,004.78 TL with my bank card. I returned the product on September 25, 2025, and in the AliExpress system it shows that the refund has been processed. Howe...
On July 25, 2025, I placed an order on AliExpress through the Shop1103307936 store for a smartwatch (Order No: 1114631699443877). The total cost was $57.62, which I paid in full at the time of purchase. It has now been over one month, and my order has still not been delivered. The tracking informat...
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