How can I handle an Airbnb damage claim by the host?

I rented a home through the Airbnb app in Kyrenia, Cyprus, for the dates November 12–13, 2025, with the listing code hmqnqwkdwc. Although my stay was completely trouble-free, after I checked out, the host accused me of stealing items from the property and demanded a charge of 2,800 Turkish lira (~$6...

Between September 12–19, 2025, our two families planned a vacation in Kyrenia, Cyprus, and booked accommodation through Airbnb from a host under the username “perlastays.” When we arrived, the host welcomed us warmly and sincerely. During our stay, we had no major complaints — though I should note t...

+2

I booked a five-day stay through Airbnb at a property called No6 in Kuruköy, Gelibolu. During my stay, I had no issues at all. However, after I checked out, the host, Mr. V*****, sent me offensive and insulting messages via WhatsApp. He falsely accused me of leaving the house dirty, throwing pillows...

On August 31, 2025, after my Airbnb stay in Istanbul, I was unfairly charged ₺18,000 for alleged damage to a hair dryer. The host claimed that a crack on the device was caused during my stay, but I never even used the hair dryer once, as I already own the exact same model with all the same functions...

From August 28–30, 2025, I rented a property in İzmir through Airbnb (confirmation code: HMM9PZETHA). After my stay, the host accused me of causing damage to a table and demanded ₺6,500 without providing any invoice, repair bill, or proof. I strongly disagree with this claim because I believe the ta...

We rented the Elif-1 villa with a private pool via Airbnb for 4 nights, advertised as being just 4 minutes from the beach. Upon arrival, the host spent a lot of time praising themselves and their properties while harshly criticizing past guests. Things quickly went downhill. Although we clearly stat...

I booked a property in London through Airbnb from June 28 to July 14, 2025. We left the place cleaner than we found it, even though the carpets were already filthy upon arrival—we didn’t use them and placed them in the closet. Despite that, five days after checkout, the host demanded extra cleaning ...

We rented an apartment in Rome via Airbnb for our vacation — the property is listed under L** in Albernode**, hosted by A*******. Unfortunately, we were manipulated and taken advantage of by the host, just like another guest who stayed a week before us. That guest was also forced to pay for damages ...

+3

I used Airbnb for the first time during my trip to Kaş between June 5–9, where we stayed in a rental property as two families. On June 11, I received a phone call from the host, who informed me that they had broken the vacuum cleaner in the property themselves and that they would file a damage claim...

From June 6 to June 12, 2025, I rented a home in Rome, Italy through Airbnb. We had a completely smooth experience with the host, followed every instruction, and checked out on time on June 12. Everything appeared fine—until a week later, when the host submitted a claim demanding ₺9,077, accusing us...

Hello, I booked a stay in the Uzunyurt area of Fethiye through Airbnb between May 31 and June 2, 2025, with confirmation code hmjmtfhxxa. After booking, I got in touch with the host, Mr. O***. Once we checked into the home, he demanded an additional ₺3000 security deposit via direct payment. Althoug...

Hello, I booked an Airbnb stay for 4 people between April 11–13 using this link: https://www.airbnb.com/l/9rBk13QE. After booking, I contacted the host, Mr. O***, who asked for an upfront ₺5000 payment outside the platform. I sent it. On check-in day, he demanded an additional ₺3000 as a deposit, pr...

I rented a property on Airbnb for four months, paid the first month’s rent, and moved in as planned. But now I’m being threatened with eviction because Airbnb hasn’t paid the host. The host is blaming me, even though I paid Airbnb directly and on time. To make matters worse, Airbnb tried to charge m...

As a host on Airbnb, I’ve had multiple experiences where guests stay at my property, cause damage, leave a mess, and then report fake complaints to get a full refund. Airbnb sides with them almost instantly, without properly investigating, and takes the money directly from my payout. Meanwhile, I’m...

I hosted a 2-night New Year's booking at my property through Airbnb, and the guest stayed as scheduled. However, three months have passed, and I still haven’t received my payment. Every time I contact Airbnb support, they keep telling me there’s a “missing” or “outdated” piece of information, but t...

I booked a stay at Moosa Boutique Villas in Sapanca through Airbnb, expecting a relaxing experience. Instead, we were met with an extremely rude and aggressive host. The house was filthy—dirty, wet towels were stuffed in the cabinets, and the kitchen trash hadn’t even been taken out. The pool wasn’...

We booked Moonsa Boutique Villas through Airbnb, expecting a quality stay, but it turned into a nightmare. The house was dirty, with wet, dirty towels stuffed in the cabinets and kitchen trash left unemptied. The pool wasn’t heated, and the lights didn’t work, despite us repeatedly reporting the iss...

I rented Stefan's place in Belgrade, expecting a comfortable stay based on the photos. However, when I arrived, I found dirty, worn-out furniture that looked nothing like what was shown. The conditions were far from hygienic. The room door wouldn’t close, leaving it cold inside, and the entire place...

+2

I booked a 3-day stay in Milano and a 3-day stay in Torino through Airbnb during the New Year's week. While the host in Milano praised us as "wonderful guests," the host in Torino turned hostile after we left a negative review. They claimed items were missing and damaged, and now they're demanding ₺...

During our New Year’s trip to Italy, we rented two homes through Airbnb, one in Milan and another in Torino. While our Milan host praised us as "wonderful guests," the Torino experience was a nightmare. The host in Torino accused us of theft and demanded payment for damages we didn’t cause or items ...

I’m absolutely furious about how Airbnb handled my recent stay in Lisbon from December 30 to January 10. The host sent me a photo claiming there was a burn on the edge of the bed’s headboard and demanded 300€ from me. This accusation is completely untrue—I have no idea how any burn could have happen...

I rented out my home through Airbnb, trusting their claim to protect hosts. However, I have faced significant issues after cigarette burns appeared on my couch during two separate stays. Despite providing evidence, Airbnb claims I used an old photo to report the second incident. The burns occurred ...

We recently stayed as a family in a villa in Kalkan, Antalya, booked through Airbnb. On the first night, I plugged in my phone, valued at ₺80,000, to charge. Due to faulty wiring and lack of grounding, there was a noise from the outlet, and my phone and charger were damaged. Because my phone was un...

Dear Airbnb Team, It has been 17 days since I submitted my compensation request, and I have yet to receive any resolution. During this time, I have not received any meaningful updates. For the past 10 days, I have been trying to contact your support team, but every time, I am told, "Your case will ...