I rented out my home through Airbnb, trusting their claim to protect hosts. However, I have faced significant issues after cigarette burns appeared on my couch during two separate stays. Despite providing evidence, Airbnb claims I used an old photo to report the second incident.
The burns occurred in different locations on the couch, as shown in separate photos. After the first incident, I repaired the damage using compensation I received. Unfortunately, new burns occurred during a later stay, yet Airbnb dismisses my claim and overlooks other damages to my home.
This is deeply unfair to hosts who rely on Airbnb’s support. I demand a reevaluation of my claim and proper compensation for the repeated damages caused by guests.
I booked a property in London through Airbnb from June 28 to July 14, 2025. We left the place cleaner than we found it, even though the carpets were already filthy upon arrival—we didn’t use them and placed them in the closet. Despite that, five days after checkout, the host demanded extra cleaning ...
I’m absolutely furious about how Airbnb handled my recent stay in Lisbon from December 30 to January 10. The host sent me a photo claiming there was a burn on the edge of the bed’s headboard and demanded 300€ from me. This accusation is completely untrue—I have no idea how any burn could have happen...
I booked a property on Airbnb that turned out to be completely different from the pictures—dirty and unfit for stay. I didn’t even check in, yet Airbnb refuses to issue a refund, claiming it’s up to the host to approve it. Unsurprisingly, the host is unwilling to provide the refund. This is incredi...
I'm an Airbnb host, and I'm writing to share a serious issue I've faced. A guest who booked my property caused significant damage, but despite this, Airbnb's AirCover program has not provided a satisfactory solution. I've reached out to customer service multiple times, providing all the details abo...
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