We stayed at an Airbnb property between November 23–24, 2025, under reservation code HM3RWYAFPE. During our stay, we experienced food poisoning. My friend suddenly became ill and ran to the toilet to vomit but could not hold it in. As a result, vomit got on parts of the very small bathroom (less than one square meter) and on the toilet itself. That same night, at around 10:30 PM, we left the property and had to spend the night at the hospital.
The following day, the host sent us a $300 compensation claim. In their messages, they stated that they had hired a professional cleaning service and that the cost was $300. We clearly expressed that we understood the situation, were sorry, and apologized. However, we also stated that $300 is an unreasonable and excessive amount to clean such a small bathroom after vomiting.
We then requested the name of the cleaning company, the service details, and the invoice or receipt, if such a service was actually used. None of this information was shared with us. Despite this lack of transparency, Airbnb sided entirely with the host and demanded that we pay the $300. In an effort to resolve the matter fairly, we repeatedly stated that we were willing to pay a reasonable and realistic cleaning fee, but Airbnb showed no flexibility in favor of the guest.
Experiencing a serious health issue during the stay and then facing such a customer-unfriendly approach afterward was deeply disappointing. I am requesting that this case be re-reviewed, taking into account our request for documentation and a reasonable cleaning cost, and that a fair and equitable resolution be reached.
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