From June 6 to June 12, 2025, I rented a home in Rome, Italy through Airbnb. We had a completely smooth experience with the host, followed every instruction, and checked out on time on June 12. Everything appeared fine—until a week later, when the host submitted a claim demanding ₺9,077, accusing us of damaging the TV screen.
We were shocked. We had done absolutely nothing to damage the property. Airbnb contacted us for our side and requested photos or documentation to prove our innocence—yet the photos provided by the host were inconclusive and didn’t prove that we caused any damage. Still, Airbnb placed the burden of proof on us, not the accuser. We submitted our statement and emphasized that we rejected this baseless accusation. In fact, public reviews even mention the host conducting renovations after our stay, which further questions the validity of the claim.
Despite this, Airbnb sided with the host and told us we must pay ₺7,900. We have formally appealed the decision, but this entire experience feels unjust and deeply frustrating. The way Airbnb handled this has destroyed our trust in the platform. We will never use Airbnb again unless they reverse this unfair charge and start protecting guests from clearly abusive claims like this.
During our New Year’s trip to Italy, we rented two homes through Airbnb, one in Milan and another in Torino. While our Milan host praised us as "wonderful guests," the Torino experience was a nightmare. The host in Torino accused us of theft and demanded payment for damages we didn’t cause or items ...
We rented an apartment in Rome via Airbnb for our vacation — the property is listed under L** in Albernode**, hosted by A*******. Unfortunately, we were manipulated and taken advantage of by the host, just like another guest who stayed a week before us. That guest was also forced to pay for damages ...
I booked a 3-day stay in Milano and a 3-day stay in Torino through Airbnb during the New Year's week. While the host in Milano praised us as "wonderful guests," the host in Torino turned hostile after we left a negative review. They claimed items were missing and damaged, and now they're demanding ₺...
From November 7–12, 2024, we rented a house in Brussels through Airbnb. A day before our trip, the host canceled the first two nights, citing renovations. We had to stay in a hotel at a higher cost. When we finally accessed the house, it was a nightmare. We waited 1.5 hours outside with our luggage ...
From August 28–30, 2025, I rented a property in İzmir through Airbnb (confirmation code: HMM9PZETHA). After my stay, the host accused me of causing damage to a table and demanded ₺6,500 without providing any invoice, repair bill, or proof. I strongly disagree with this claim because I believe the ta...
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