1

Airbnb Failed To Handle My Edinburgh Reservation Dispute Fairly

May 13 6:53 AM40

I booked an Airbnb accommodation in Edinburgh from 30 April to 2 May. Although I checked out and delivered the keys as required, Airbnb later contacted me and requested £565, stating that a locksmith was needed to open the door and that there were additional related charges. According to the information shared with me, Airbnb is following the request and claims of the host and is holding me responsible for this locksmith fee. I have already explained my side to Airbnb support and stated that I delivered the keys and do not accept responsibility for any door or lock problem that allegedly occurred later, but they still insist on this charge. I find it unfair and disproportionate to be asked to pay £565 in this situation. I kindly request that Airbnb cancel this £565 payment request completely and review this case fairly based on the actual check-out and key delivery process.

Comments

Similar Complaints

I Paid for an Airbnb House I Couldn't Enter

June 16, 2025 1:19 PM13

On May 15, 2025, I booked a house, but I ended up paying for a place I couldn't even enter, and now I'm being denied a r...

I Got Charged Twice on Airbnb After First Booking Was Canceled

June 30, 2025 5:57 PM20

I booked a house through Airbnb, but shortly after, the host canceled the reservation. Since we needed a place to stay, ...

1

Airbnb Brothers Suites Scam - Police Evicted Me

June 23, 2025 2:17 AM15

I booked a reservation at the Brothers Suites hotel through Airbnb for June 22-27, 2025. Around 12:30 AM, in the middle ...

I Booked on Airbnb but Was Overcharged Due to Hidden Cross-Border Fees

March 23, 2025 1:22 AM6

I made a reservation on Airbnb on March 17, 2025, using confirmation code hmrf*hf.** The total price was clearly listed ...

I Booked on Airbnb but Was Overcharged Due to Hidden Cross-Border Fees
I Booked on Airbnb but Was Overcharged Due to Hidden Cross-Border Fees