I booked a property in London through Airbnb from June 28 to July 14, 2025. We left the place cleaner than we found it, even though the carpets were already filthy upon arrival—we didn’t use them and placed them in the closet. Despite that, five days after checkout, the host demanded extra cleaning and damage fees via Airbnb.
They claimed the carpets needed cleaning and falsely accused us of smoking in the apartment—even though we do not smoke. It’s incredibly frustrating that Airbnb sided with these baseless accusations instead of protecting its users. I expected a more professional resolution process from a platform like Airbnb.
Airbnb needs to immediately review this situation and remove the unjust charges from my account. This incident has made me seriously question the credibility of their host verification and dispute resolution process. I urge other users to be extra cautious when booking through Airbnb.
I rented out my home through Airbnb, trusting their claim to protect hosts. However, I have faced significant issues after cigarette burns appeared on my couch during two separate stays. Despite providing evidence, Airbnb claims I used an old photo to report the second incident. The burns occurred ...
On August 20, 2025, we stayed one night at a property in Toulouse, France. After leaving, we received an invoice from Toulouse Rose Conciergerie claiming that we had smoked inside the property and demanding an additional cleaning fee of over €300. This accusation is completely false, as none of us a...
From June 6 to June 12, 2025, I rented a home in Rome, Italy through Airbnb. We had a completely smooth experience with the host, followed every instruction, and checked out on time on June 12. Everything appeared fine—until a week later, when the host submitted a claim demanding ₺9,077, accusing us...
I’m absolutely furious about how Airbnb handled my recent stay in Lisbon from December 30 to January 10. The host sent me a photo claiming there was a burn on the edge of the bed’s headboard and demanded 300€ from me. This accusation is completely untrue—I have no idea how any burn could have happen...
I booked a property on Airbnb that turned out to be completely different from the pictures—dirty and unfit for stay. I didn’t even check in, yet Airbnb refuses to issue a refund, claiming it’s up to the host to approve it. Unsurprisingly, the host is unwilling to provide the refund. This is incredi...
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