As a host on Airbnb, I’ve had multiple experiences where guests stay at my property, cause damage, leave a mess, and then report fake complaints to get a full refund. Airbnb sides with them almost instantly, without properly investigating, and takes the money directly from my payout.
Meanwhile, I’m left covering the cost of repairs, cleaning, and lost income—and there’s no real accountability for dishonest guests. Airbnb continues to take high commissions from hosts like me, yet offers no protection when we’re the ones being exploited.
This system is deeply unfair. Hosts invest in their properties and trust the platform, but we’re treated as disposable when disputes arise. Guests know they can abuse the policy and face zero consequences.
I'm an Airbnb host, and I'm writing to share a serious issue I've faced. A guest who booked my property caused significant damage, but despite this, Airbnb's AirCover program has not provided a satisfactory solution. I've reached out to customer service multiple times, providing all the details abo...
As an Airbnb host, I’ve grown increasingly frustrated with the platform’s handling of cleaning complaints. Recently, a guest stayed for just two nights but left the property noticeably dirty. Despite this, they complained afterward that mopping hadn’t been done—even though they were the ones who mad...
I booked a property on Airbnb that turned out to be completely different from the pictures—dirty and unfit for stay. I didn’t even check in, yet Airbnb refuses to issue a refund, claiming it’s up to the host to approve it. Unsurprisingly, the host is unwilling to provide the refund. This is incredi...
I rented an apartment through Airbnb, and when I arrived, it was noticeably different from the photos shown in the listing. There were several issues with the condition of the place, but since I was only staying for 3 nights and only needed a place to sleep, I decided to tolerate it and not cause tr...
Due to an honest mistake, I accidentally booked two properties on Airbnb for the same dates. Such errors can happen, especially during a busy work schedule, but what shocked me was Airbnb’s complete lack of support for its customers. Instead of helping me resolve the issue, the platform prioritized ...
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