I used Airbnb for the first time during my trip to Kaş between June 5–9, where we stayed in a rental property as two families. On June 11, I received a phone call from the host, who informed me that they had broken the vacuum cleaner in the property themselves and that they would file a damage claim through Airbnb’s AirCover insurance. They clearly stated that I would not be charged and that the claim would only be submitted for insurance purposes. Although I was hesitant, I agreed at that moment based on their reassurance.
However, to my surprise, Airbnb later notified me that the host had falsely claimed I was responsible for the damage and requested payment for the repair. Despite my detailed written objections and the host repeatedly assuring me in our calls and messages that I wouldn’t be charged, Airbnb still processed the claim against me.
I explicitly stated in all communications that I did not use the vacuum cleaner and was not involved in any damage. Nevertheless, Airbnb informed me that I am required to pay 4,570 ₺ by July 17. It is completely unacceptable to demand this payment from me when I had no role in the incident.
As Airbnb does not have a local support line in Turkey, I had to try to resolve this through international support channels, but I still have not received a fair resolution.
On August 31, 2025, after my Airbnb stay in Istanbul, I was unfairly charged ₺18,000 for alleged damage to a hair dryer. The host claimed that a crack on the device was caused during my stay, but I never even used the hair dryer once, as I already own the exact same model with all the same functions...
I booked a house in Kaş through Airbnb for the dates of July 24-26, with confirmation code hmd9b83j2t. We arrived in Kaş at 23:00 on July 24, only to find out from the host that the house was already rented to someone else. I learned that if I cancel the reservation, I won't get a refund. The host t...
On 05.09.2025, I booked a one-night stay in Kaş through Airbnb (reservation code hmsjtmrdtm) at a property owned by Ms. A******. The booking was confirmed and 3.031,12₺ was charged to my credit card. However, when I messaged the host, she informed me that a one-night stay was not possible and that t...
I rented Villa Mehmetim in Kaş, Antalya through Airbnb from September 17-21. Ten days after our stay, I was surprised to see a charge of ₺9650 on October 28 for a "broken chair" that we were never informed about during or immediately after our visit. Airbnb charged my card without investigating whet...
I recently spent the last 3 days at an Airbnb host's property, only to be hit with an unexpected bill. While a cleaning fee of 400 TL was charged upfront, an additional 1000 TL was demanded post-checkout. Finding this demand exorbitant, I contested it, triggering a baseless damage claim. To avoid fu...
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