I Face Unfair 4,570 ₺ Damage Claim on Airbnb Despite No Responsibility

I used Airbnb for the first time during my trip to Kaş between June 5–9, where we stayed in a rental property as two families. On June 11, I received a phone call from the host, who informed me that they had broken the vacuum cleaner in the property themselves and that they would file a damage claim through Airbnb’s AirCover insurance. They clearly stated that I would not be charged and that the claim would only be submitted for insurance purposes. Although I was hesitant, I agreed at that moment based on their reassurance.

However, to my surprise, Airbnb later notified me that the host had falsely claimed I was responsible for the damage and requested payment for the repair. Despite my detailed written objections and the host repeatedly assuring me in our calls and messages that I wouldn’t be charged, Airbnb still processed the claim against me.

I explicitly stated in all communications that I did not use the vacuum cleaner and was not involved in any damage. Nevertheless, Airbnb informed me that I am required to pay 4,570 ₺ by July 17. It is completely unacceptable to demand this payment from me when I had no role in the incident.

As Airbnb does not have a local support line in Turkey, I had to try to resolve this through international support channels, but I still have not received a fair resolution.