Agoda

I booked a stay at the Jaipur Vesta International Hotel through Agoda, which included a refundable amount promised after three months. I submitted my refund claim back in March, following all the necessary steps, but I haven’t received a single update since. There was no confirmation email, no notif...

I made two accommodation reservations on the Agoda website. One of them was for a recent date so I did not have the opportunity to cancel or change the date. However, I applied for a free cancellation with a date change 3 days ago for the other reservation, which was for accommodation number 1612918...

I visited Sofia, Bulgaria from May 17–19, 2025 for a short tourist trip. When I decided to extend my stay by one night, I quickly booked a hotel through the Agoda app. Unfortunately, the app auto-filled the reservation dates during the search, and I didn’t realize until later that the booking was ma...

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I'm not able to receive my Agoda cashback after checking out from a hotel in Bali last December. It was stated that the cashback would be available 60 days after the checkout date, which should have been February 24th. However, today is May 21st, and the cashback is still not available. There is als...

Agoda is not refunding my money after a reservation cancellation. I wanted to cancel my reservation and get a refund because the hotel I booked gave me a dirty room. I requested the cancellation and refund within 10 minutes of entering the room. The hotel approved my request and told me the refund w...

Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...

On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...

I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from A...

On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...

I booked hotels through Agoda for trips to three different countries. I’ve already paid for one of the reservations, but things went downhill from there. The biggest problem? I found out I can’t send messages to the hotels through the app or website. Agoda says to contact the properties by email, bu...

I booked a stay through Agoda at Kuala Lumpur City Centre Hotel in Malaysia for May 10–16, 2025. We are still staying at the hotel, and despite repeatedly raising the issue since check-in, we have gotten no resolution. When I made the reservation, it clearly stated “breakfast included”—yet that info...

I’m absolutely shocked by what Agoda has done. In the middle of the night, without my knowledge or consent, Agoda made a random reservation in my name and withdrew money from my account. I received no confirmation, no notification—nothing until I noticed the charge. What’s worse, the reservation is...

I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...

I canceled my hotel booking with reservation number 1608776132 on Agoda, and reached out to the hotel directly to request a refund. The hotel was very responsive and told me they were willing to issue the refund, but only if Agoda contacted them directly to confirm the cancellation. Unfortunately, ...

I made my most recent reservation through Agoda at Roomers Nişantaşı, and it turned into a complete nightmare. Just hours before check-in, the hotel called my personal phone to say they were undergoing renovations and would be canceling my reservation. They told me I couldn’t cancel through Agoda an...

On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only ma...

On May 5, 2025, I booked a stay at the Dedeman Bostancı Hotel through Agoda for the dates May 7–11. My reservation number is 1607909988. To my surprise and frustration, I was charged twice for the same booking—once on May 5, and again on May 8. I’ve reviewed both my bank statement and payment histo...

I booked a hotel through Agoda and paid the full amount upfront. Later, I noticed that my reservation included a “Free Cancellation” option. According to the written policy, I could cancel without any charges as long as I did so before May 8, 2025. I canceled within the allowed time frame, yet Agod...

I experienced significant inconvenience due to my Agoda reservation, details of which are provided below. I had booked 2 rooms for 1 night for 3 people. The hotel informed me they could only provide 1 room due to unavailability and could not accommodate the second room. They stated that since Agoda ...

I experienced a major issue with my Agoda reservation at Passage Boutique Hotel in Baku, Azerbaijan, dated May 1, 2025, under reservation number 1606785970. I had booked 2 rooms for 3 people for 1 night, but when we arrived, the hotel informed us that only one room was available. They refused to pro...