I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from Agoda, and they couldn’t change anything.
Fortunately, I took a screenshot while booking that clearly shows I selected the right bed option. This isn’t the first time it’s happened either—the same issue occurred last summer, when the bed type I selected was incorrectly transmitted, and I ended up with an uncomfortable stay.
Now, the hotel refuses to help, and once again, Agoda is unreachable. There’s no proper support, no way to submit evidence, and no live communication available.
Agoda, this is your error, and I have proof. I demand you step in immediately, correct the reservation with the hotel, or offer an alternative solution. You can’t keep taking customers’ money and then vanish when there’s a problem.
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
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