Agoda is not refunding my money after a reservation cancellation. I wanted to cancel my reservation and get a refund because the hotel I booked gave me a dirty room. I requested the cancellation and refund within 10 minutes of entering the room. The hotel approved my request and told me the refund would be processed through Agoda. I submitted the cancellation and refund request on May 9, 2025. Agoda told me they spoke with the intermediary company (another booking site, expedia.com) and that the refund would be processed within 72 hours, but it’s been a week and Agoda is still waiting for a response from the intermediary. The hotel confirmed to the intermediary that they approved my request, but Agoda keeps saying they haven’t received a reply. Despite my repeated requests, Agoda refuses to communicate directly with the hotel, leaving me stuck in the middle. When I booked the reservation, I wasn’t informed that it would be made through a third-party agency. I paid Agoda, and it’s them I should get my money back from. However, due to a lack of communication with the intermediary, Agoda is not refunding me. I’ve messaged Agoda every day for the past week, and they keep giving the same response: “We’re waiting on the intermediary, please wait 24–48 hours.” I’ve been hearing the same thing for a week now. I want to take legal action. If anyone has had a similar experience, please share.
Although agoda.com accepted the hotel's approval, they are not refunding my money. I requested a cancellation for the reservation I made through agoda.com because the hotel was dirty and I left the room within 10 minutes. The hotel told me that I needed to contact agoda for a refund and said that a refund was acceptable on their end. I submitted a refund request through Agoda and the hotel also approved this request.
Agoda made this reservation not directly, but through Expedia. When I requested a refund from Agoda, they forwarded this request to Expedia. Expedia sent one email to the hotel, and the hotel responded that they accept the refund. Then, another email was sent to the hotel asking if they were sure. The hotel again confirmed that they accept the refund (full refund). I have been dealing with this for a month. For a month, Agoda has not been able to reach Expedia in any way and is not providing the refund.
At first, Agoda told me that the hotel rejected my refund and that they could not process it. Then I contacted the hotel and they sent me the email they received and their response. There is nothing about a refund rejection. On the contrary, in two separate emails, they said they accept the refund. A large international company like Agoda is blatantly lying just to avoid refunding my 3-day reservation fee. When I sent Agoda screenshots of these emails, they said okay, we will check and get back to you within 48 hours, but they never got back to me in any way.
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...
I made a hotel reservation through the Agoda platform. Prior to completing the booking, it was clearly stated that I had the right to cancel the reservation without any deductions up until August 8th. We finalized the transaction, and the payment was processed. Two days later, due to a mistake on ou...
On February 9, I made a reservation through Agoda for a one-night stay on the same day for over 40 USD. When I arrived at the hotel, they informed me that they were fully booked due to overbooking and advised me to contact the site for a refund. When I reached out to Agoda, they told me my money wou...
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