I made two accommodation reservations on the Agoda website. One of them was for a recent date so I did not have the opportunity to cancel or change the date. However, I applied for a free cancellation with a date change 3 days ago for the other reservation, which was for accommodation number 1612918488. I also stated the reason to the hotel. But the hotel did not respond to the requests. They rejected the night I was supposed to stay. Because they wanted to pocket the fee. I could not reach Agoda customer service. They do not have a phone number with a Türkiye code anyway. I could not call the other numbers. The hotel then cancelled the reservation on its own and most likely rented out my room that night. I had to force my way through customer service and they kept saying there was nothing they could do. I was not helped at all and the hotel was not reached.
I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
On June 13th, I made reservation number 1620327171 for a hotel in Istanbul, and the payment was successfully processed. However, when I arrived at the hotel, they turned me away, stating they do not work with Agoda! This is an outrageous scam. Agoda's application is completely useless in Türkiye be...
I made a hotel reservation through Agoda.com. The payment was made upfront, but I accidentally entered the wrong date. There is no Turkish customer representative to contact. While trying to resolve the issue, I ended up canceling the reservation I had already paid for. Later, I spoke with a foreign...
I made a reservation in Istanbul through Agoda on June 13 with the booking number 1620327171, and the payment was successfully taken. However, when I arrived at the hotel, they told me they don’t work with this company and turned me away. I had to find another place to stay at the last minute, which...
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