I recently made a hotel reservation through Agoda for 2 adults and 1 child. I clearly selected all three guests during the booking process. However, when I received the confirmation email, I was shocked to see that only the two adults were listed—my child was completely left out of the reservation.
This is a serious issue, especially when traveling with family, and it puts me in a very uncomfortable position. I’ve tried everything to contact Agoda—searched for email addresses, phone numbers, any kind of customer service—but there’s absolutely no way to reach them. How can a global platform be this inaccessible?
Agoda, this is unacceptable. I need urgent confirmation that my child will be accommodated as originally intended. Fix this immediately and provide proper customer support for issues like this. Don’t leave families in limbo.
I’m seriously frustrated with Agoda right now. I made a reservation through their website (Booking #1584510548), and I clearly needed 2 separate rooms for 2 adults—one adult per room. But somehow, the booking went through with incorrect guest information. Instead of listing each adult in a separate ...
I made an advance hotel reservation through Agoda and clearly entered my children's ages during the booking process. However, when I called the hotel to confirm the reservation, they informed me that the children's ages were recorded as zero, which was incorrect. As a result, the hotel demanded an a...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I made an online hotel reservation through Agoda for a family of four. However, due to a room issue at the hotel, my booking was confirmed for only one person. The payment was already charged, and no refund option is available. It’s impossible to reach anyone for help since Agoda provides no phone ...
We made a reservation with the booking number 994922292 for a stay at Swandor Topkapı Palace® from September 1, 2022, to September 8, 2022, for 2 adults and 1 child. When I called to confirm the booking, I was told that the reservation only showed 2 adults without the child. I sent several messages ...
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