I booked a stay through Agoda at Kuala Lumpur City Centre Hotel in Malaysia for May 10–16, 2025. We are still staying at the hotel, and despite repeatedly raising the issue since check-in, we have gotten no resolution. When I made the reservation, it clearly stated “breakfast included”—yet that information was not registered in the final booking, and the hotel refuses to provide breakfast without additional payment.
We’ve spoken to hotel management multiple times, and we also emailed Agoda directly. Neither party has taken any responsibility. We’ve spent days of our vacation going back and forth over something that should have been honored from the beginning.
It’s extremely frustrating that the details shown at booking don’t match what’s delivered upon arrival. Agoda’s failure to record the breakfast inclusion and the hotel’s unwillingness to accommodate us has made this experience stressful, especially for us as two elderly guests aged 68 and 72.
I demand Agoda immediately acknowledge this issue, coordinate with the hotel, and either reimburse the breakfast charges or apply the correct benefit to the remainder of our stay. We should not have to fight for what was clearly advertised.
I booked a hotel through Agoda that clearly stated “breakfast included” at the time of reservation. However, when I arrived at the hotel, their system showed my booking without breakfast. This is incredibly frustrating—I paid for a service I’m not receiving, and there’s no way to get proper support ...
I booked a hotel through Agoda.com and stayed for one night, only to find unexpected charges on my card a month later for ₺3110.48. This is completely unacceptable. Agoda's lack of communication and transparency is alarming, leaving me without anyone to contact. There are no clear customer service n...
Since 2019, I’ve relied exclusively on Agoda for my trips to East Asia, recommending it to friends for its user-friendly app and competitive pricing. However, my recent trip to Malaysia turned into a nightmare due to Agoda’s misleading reviews and photos. I booked rooms in three different hotels in ...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
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