On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothing available upon arrival.
The hotel staff admitted there was a mistake and told me to contact Agoda to cancel the reservation and request a refund. But I’ve been trying ever since and cannot reach anyone at Agoda. There’s no phone number, no working support channel—just silence.
This is completely unacceptable. I paid for a service that was never delivered. Agoda must immediately issue a full refund in ₺ and fix their broken customer support system. No one should be left stranded in the middle of the night after paying for a room that doesn’t exist. I’m still waiting—help me now.
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
I booked a hotel room through Agoda.com, and the payment was successfully charged to my credit card. However, upon arrival, the hotel staff informed me that there were no available rooms. To make matters worse, they stated that they couldn’t issue a refund and advised me to resolve the issue with Ag...
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