We booked 4 men’s rooms, but it turned out to be a women-only hotel. We reached an agreement with the hotel for a refund and are now waiting for Agoda to cancel the booking—please help us. The hotel staff confirmed they have no issue with the cancellation and are just waiting for Agoda to proceed. I couldn’t reach a customer representative through the Agoda app; although I settled the issue with the hotel, Agoda has not been able to process the cancellation. This situation has caused us a lot of stress, and we urgently need assistance to finalize the process.
I made an online hotel reservation through Agoda for a family of four. However, due to a room issue at the hotel, my booking was confirmed for only one person. The payment was already charged, and no refund option is available. It’s impossible to reach anyone for help since Agoda provides no phone ...
We made a reservation for the wrong hotel with the same name on Agoda. We realized our mistake within seconds and canceled because we had accidentally booked two different hotels for the same date. We contacted the hotel, and they were understanding—they canceled the reservation and processed the re...
My hotel reservation was canceled by the hotel itself, and they informed me that they were waiting for Agoda's confirmation. However, in the app, my booking still appeared as active. When I attempted to cancel the reservation myself, I was told it was past the cancellation period and against the hot...
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
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