Yemek Sepeti

In my order placed through the Yemeksepeti app, a large strand of hair came out of the pide. Of course, I immediately requested a refund. However, Yemeksepeti says they will only refund the pide. Apparently, I'm expected to eat the lahmacun. How can I eat the other item when both are made from the s...

Instead of resolving my complaint about the faulty product by contacting the relevant company, Yemek Sepeti had the audacity to come up with a ridiculous offer like "let's create a ₺70 return code for you"—which is basically their way of telling me to order from them again, as if that somehow solves...

On April 24th, around 1:00 AM, I placed an order through Yemeksepeti. After waiting approximately 40 minutes, the application showed that the order was given to the courier. However, while the courier was still 3 km away from my address, the status was updated to "order delivered," but I never recei...

On April 13, 2025, at 7:10 PM, we placed an order from Hatayca via Yemeksepeti (order number ****). Not only was the order never delivered, but it was also falsely marked as delivered at 6:06 PM—over an hour before we even placed it. We couldn’t reach Yemeksepeti by phone, and their live chat suppor...

My restaurant with PCPT number started operating on Yemeksepeti in January. I received a payment on February 18, but since then, I haven’t received any money for my sales. Despite calling customer service multiple times, I haven’t been able to reach anyone who can actually help. We sent emails and w...

I placed an order through the Yemek Sepeti app at 01:33 from the Kastamonu Kuzeykent Komagene restaurant, but my order was never delivered. I haven’t been able to get a refund in any way. I waited for over an hour thinking there might be a delay, but no one showed up or contacted me. The restaurant ...

Even though I had a discount ticket from a bus company that is completely legal, Yemek Sepeti refused to accept it. I double-checked all the details to make sure everything was correct. The coupon was sent to me via email, directly from the official campaign partner. I even reached out to the bus co...

I ordered food on the Yemeksepeti app at about 11:30 PM and waited until 2:30 AM, but it never showed up. I kept receiving messages about a “technical error,” and even though I waited a long time, the courier didn’t cancel the order either. The restaurant was closed, so I couldn't reach out to anyon...

I have significant worries regarding the operations of Yemek Sepeti. Based on my experience, it appears they lack understanding of the types of businesses they are collaborating with. I really doubt they ever check the kitchens of these establishments or take any steps to grasp the conditions in whi...

During my time managing my own courier service, I consistently earned over ₺5,000 daily, and everything was running smoothly. However, after I began using Yemek Sepeti’s courier service, my experience took a turn for the worse. My revenue has plummeted significantly, making it hardly worthwhile to c...

Yemek Sepeti failed to resolve my issue regarding missing items from my order. Despite paying in full, I did not receive all the products I ordered. Both I, as the customer, and the restaurant agree that I am entitled to a refund or compensation. I even provided photo evidence and detailed explanati...

I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...

Yesterday, my Yemek Sepeti order from Everyday Roastery included three Ice Lattes (Lactose-Free Milk Coffee) made with spoiled milk. I submitted a complaint and refund request, but I was only given a ₺100 voucher as if it were a joke. I paid ₺404.70 for this order, but more importantly, you are play...

We are a waffle chain with five branches, and we are absolutely unable to receive our payments from Yemeksepeti. Yemeksepeti is not adhering to the terms of the contract and failing to fulfill its obligations. According to Article 4.4 under the "Financial Provisions" section of the contract we signe...

Although we prefer not to collaborate with Yemeksepeti couriers, they restrict us from utilizing our own. This has a detrimental effect on our restaurant, creates discomfort for our customers, and results in unfavorable feedback. The sole entity accountable for this situation is Yemeksepeti and thei...

My order was canceled, and the restaurant owner spoke disrespectfully. He called me from a regular mobile phone and had a meaningless conversation, clearly avoiding using a recorded line. The owner’s name is Mr. H***. First, learn how to talk to customers before opening and managing a business. This...

I am unable to delete my old Ticket Restaurant Online card details from the payment option in the Yemek Sepeti app. Due to a job change, I have a new Ticket card, but I cannot update the information. I can't reach customer service, as they keep redirecting me to pre-set services. When I contact the ...

I ordered from Yemek Sepeti three hours ago, and it hasn't been delivered yet. The status kept updating to "on the way," but the delivery never arrived. In the meantime, I felt quite embarrassed in front of my customers, struggling to explain the delay in their food delivery. They say the delay is b...

I placed an order on Yemek Sepeti. Since I forgot to add an item to my order, I contacted customer service. Only about 3-4 minutes had passed. The customer representative told me that they couldn’t add the item because it was over ₺50. For heaven’s sake, what even costs less than ₺50? So, I called t...

Hello, I’ve been working with Yemeksepeti, but none of my payments from December 21 to January 16 have been deposited into my account. For the past 30 days, I’ve received nothing but absurd responses to my emails. It’s unbelievable how such a large company can have a finance department making so man...