Missing Product By Yemek Sepeti - Request for Resolution
I have previously experienced similar issues with Yemeksepeti. Specifically, I often face the issue of receiving one item in a two-item package while the other is missing. In a previous order, when I requested a return, I was told that the product could not be returned. After I posted my complaint on Xolvie, a customer service representative contacted me and assured me they would arrange a return and issue a refund. They scheduled a pickup for the product, but neither a pickup nor any follow-up happened. Today, in another order (#tk3v-20l9), I received a missing product. I reached out to customer service, but the response I received was "since you have previously made a complaint regarding this issue, we will not accept your missing product this time." I don't understand what this means! After the previous inconvenience, I am now facing the same issue again. It is unacceptable that Yemeksepeti is not fulfilling its responsibilities, continuously providing the same responses, and exacerbating my frustration instead of resolving my issue. I am requesting either the delivery of the missing product or a refund of the amount I paid. I am awaiting a resolution to this matter.
Hello, Thank you for sharing your feedback with us. We will conduct the necessary investigations regarding the matter. Best regards, Yemeksepeti User Solutions
I had been called for a problem I experienced before and was promised a solution, but unfortunately, I did not get a result. However, with my new complaint, it is pleasing that they noticed my past grievance and issued a refund for both of my requests. Thank you. Taking preventive operational steps regarding frequently missing product shipments, without the need for customer complaints, will further increase trust in your brand. Thank you again for your attention and solution.
