I have previously experienced similar issues with Yemeksepeti. Specifically, I often face the issue of receiving one item in a two-item package while the other is missing. In a previous order, when I requested a return, I was told that the product could not be returned. After I posted my complaint on Xolvie, a customer service representative contacted me and assured me they would arrange a return and issue a refund. They scheduled a pickup for the product, but neither a pickup nor any follow-up happened. Today, in another order (#tk3v-20l9), I received a missing product. I reached out to customer service, but the response I received was "since you have previously made a complaint regarding this issue, we will not accept your missing product this time." I don't understand what this means! After the previous inconvenience, I am now facing the same issue again. It is unacceptable that Yemeksepeti is not fulfilling its responsibilities, continuously providing the same responses, and exacerbating my frustration instead of resolving my issue. I am requesting either the delivery of the missing product or a refund of the amount I paid. I am awaiting a resolution to this matter.
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
Yemek Sepeti failed to resolve my issue regarding missing items from my order. Despite paying in full, I did not receive all the products I ordered. Both I, as the customer, and the restaurant agree that I am entitled to a refund or compensation. I even provided photo evidence and detailed explanati...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
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