Hello, I’ve been working with Yemeksepeti, but none of my payments from December 21 to January 16 have been deposited into my account. For the past 30 days, I’ve received nothing but absurd responses to my emails. It’s unbelievable how such a large company can have a finance department making so many errors—or perhaps it’s simply neglect.
While other payments are successfully deposited into the same IBAN, Yemeksepeti claims there’s a “character error” or “system issue.” For a month, all I’ve received are nonsensical excuses with no actual resolution. I’ve finally reached my breaking point after trying to remain patient.
Attached are a few screenshots of the replies I’ve received—they speak for themselves. I demand immediate payment from Yemeksepeti and expect them to address their technical issues. Whether this requires a system update, technical support, or new staff, it’s their responsibility to fix it. My Restaurant ID is gbzw 07 Sofra Alanya. Yemeksepeti, resolve this now!
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
My order from Yemek Sepeti on 21.07.2025 was cancelled, but I still haven’t received a refund. They said credit card payments would be refunded within 1–3 business days, but that hasn’t happened. I’ve checked with my bank multiple times, and there’s no sign of the refund being processed. It feels li...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
Dear Yemeksepeti Team, I am writing to express my dissatisfaction with my recent experience using your service. Although my payment was successfully processed, my order was not created, and I have received no updates regarding its status. For the past ten days, I have been trying to initiate a refun...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
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