On December 14, 2025, at around 5:00 PM, I experienced a serious issue with an order I placed through Yemeksepeti in Yenimahalle, Ankara. While I was able to reach the restaurant that prepared the order, I was completely unable to contact the delivery side or any Yemeksepeti representatives, and the...
I am an expat living in Türkiye, and I placed an order from Yemeksepeti Market on 13 December at around 11:44, with the order number #tfw-phzp. When the delivery arrived, more than five items that I had paid for were missing from the order, with a total value of 1,118 TL. After noticing the missing ...
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
"The company sent an apology message for not making the delivery, stating that they coordinated with the company and that a refund would be issued. Although the refund has not been made yet, it is now clear that they will process it. I thank them for resolving the issue, even if it was late."
On 28.11.2025 at around 18:00, I placed an order via Yemek Sepeti from Fırından Burger Bakırköy with the order code tatf-hi69. My order consisted of a...
I placed a sandwich order from a restaurant called Duble Büfe through Yemeksepeti. While creating the order, the system showed a delivery time of 10:15–10:20, and I confirmed the order based on that information. However, after I completed the payment, the delivery time was changed to 10:35–10:45, wh...
"My grievance was resolved with a refund. Frankly, I have been using Yemeksepeti since 2019 and haven't really considered other food delivery apps much. Experiencing such an unpleasant situation really upset me, and I am quite certain that I will not be ordering from the Burger King store for a long time. I thank Yemeksepeti for resolving my issue."
I ordered a menu worth ₺700 on Thursday around 19:50 and paid with my credit card, thinking everything was set. Right after paying, a Yemeksepeti Wallet pop-up appeared and somehow charged my old default bank card without my permission. Then the Burger King courier delivered the order to the wrong a...
I placed an order from Starbucks through Yemeksepeti and have been waiting for the invoice/receipt ever since, but nothing has been provided. I repeatedly informed customer support that the “View Invoice” section shows no document at all, yet I wasn’t given any helpful response. What concerns me eve...
My order on Yemeksepeti was never delivered. Despite informing the support team, it was still marked as “delivered” in the system and my refund was denied. I paid for a service I did not receive and was left completely dissatisfied. This situation is unacceptable. Order number: e9yy-fqox I request a...
On October 9, 2025, at 16:16, I placed an order through Yemeksepeti. I carefully entered my delivery address and all necessary details while placing t...
On October 23, 2025, at around 6:30 p.m., I placed an order through Yemeksepeti from Sembol Center for a sausage product (#c5th-fzz7). While creating the order, I specifically indicated that I did not want a substitute product and selected the exact brand I wanted. However, even though the item was ...
We have submitted 3–4 requests through the customer support line since July to have our restaurant “Arada Bi Köfte & More” completely removed from Yemeksepeti. However, we have not received any response so far, and each time we were only asked to open a new request. Since the day we first registered...
On October 10, 2025, at 12:39 PM, I placed an order through Yemeksepeti from Burger King to my address in Üsküdar, İcadiye Mahallesi. My order was completely wrong — the delivered meal had nothing to do with the menu I selected. None of the items matched what I had ordered. I reported the issue to a...
As Oses Çiğ Köfte branch, I'm experiencing two significant issues with the Yemeksepeti platform and requesting a solution. First, for the last three days, orders placed after 1 a.m. have been unable to be delivered to customers due to courier-related issues. Because our prepared products were left i...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On 19.08.2025, I placed an order of around ₺300 from Köfteci Yusuf through Yemeksepeti, and the order was canceled by the restaurant. I had paid with my bank card, yet despite the cancellation, no refund was issued to me. I contacted Yemeksepeti customer service and submitted requests, but each one ...
On September 12, 2023, at 22:31, I placed a chicken döner order through Yemeksepeti from Kral Döner in Konya Bosna. My order number is g3jc-weo2. I paid ₺391.98 by credit card, but my order was never delivered. When I contacted customer service, they said the courier had left the order at my door, y...
On September 12, 2025, I placed an order from Cold Stone through Yemeksepeti (Order No: vX - qv). Although I ordered sugar-free ice cream, a different ice cream was delivered. We stated that we wanted to cancel the order without receiving it, but we were told we had to make the payment first and cou...
"My payment has been refunded to my bank card."
On Thursday, September 11, at 14:40, I placed an order through Yemeksepeti from Burger King for a menu (#y59i-xp2i), to be delivered to Beştepe Yaşam ...
On September 4, I placed an order through Yemeksepeti from the Adana Real Rossmann branch and paid ₺1,212 by credit card at the door. The payment was withdrawn from my card, but the courier claimed it had not gone through and took the products back without delivering them. My order number is f88c-lv...
On 08.09.2025 at around 17:20, I placed a grocery order through the Yemeksepeti app from the Yemeksepeti Eryaman market. My order included Gedik brand chicken fillet. When I opened the package to cook it, I encountered a very bad smell and realized the chicken was spoiled. Even though the expiration...
On August 29 at 16:26, I ordered an XL pizza through Yemeksepeti from Domino's. However, the pizza I received had very little topping, almost no sauce or cheese, and the dough was like dry bread. My order number is #mc0o-2535-8lzg. I contacted Yemeksepeti customer service regarding this issue, but t...
There was hair in the food I received, and Yemeksepeti didn’t even care. They said they couldn’t give a positive response due to their procedures. This kind of response shows a complete lack of customer care and accountability. If an issue like this doesn’t qualify for a proper response, then what k...
My order from Yemek Sepeti on 21.07.2025 was cancelled, but I still haven’t received a refund. They said credit card payments would be refunded within 1–3 business days, but that hasn’t happened. I’ve checked with my bank multiple times, and there’s no sign of the refund being processed. It feels li...
