On October 10, 2025, at 12:39 PM, I placed an order through Yemeksepeti from Burger King to my address in Üsküdar, İcadiye Mahallesi. My order was completely wrong — the delivered meal had nothing to do with the menu I selected. None of the items matched what I had ordered. I reported the issue to a...
As Oses Çiğ Köfte branch, I'm experiencing two significant issues with the Yemeksepeti platform and requesting a solution. First, for the last three days, orders placed after 1 a.m. have been unable to be delivered to customers due to courier-related issues. Because our prepared products were left i...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On 19.08.2025, I placed an order of around ₺300 from Köfteci Yusuf through Yemeksepeti, and the order was canceled by the restaurant. I had paid with my bank card, yet despite the cancellation, no refund was issued to me. I contacted Yemeksepeti customer service and submitted requests, but each one ...
On September 12, 2023, at 22:31, I placed a chicken döner order through Yemeksepeti from Kral Döner in Konya Bosna. My order number is g3jc-weo2. I paid ₺391.98 by credit card, but my order was never delivered. When I contacted customer service, they said the courier had left the order at my door, y...
On September 12, 2025, I placed an order from Cold Stone through Yemeksepeti (Order No: vX - qv). Although I ordered sugar-free ice cream, a different ice cream was delivered. We stated that we wanted to cancel the order without receiving it, but we were told we had to make the payment first and cou...
"My payment has been refunded to my bank card."
On Thursday, September 11, at 14:40, I placed an order through Yemeksepeti from Burger King for a menu (#y59i-xp2i), to be delivered to Beştepe Yaşam ...
On September 4, I placed an order through Yemeksepeti from the Adana Real Rossmann branch and paid ₺1,212 by credit card at the door. The payment was withdrawn from my card, but the courier claimed it had not gone through and took the products back without delivering them. My order number is f88c-lv...
On 08.09.2025 at around 17:20, I placed a grocery order through the Yemeksepeti app from the Yemeksepeti Eryaman market. My order included Gedik brand chicken fillet. When I opened the package to cook it, I encountered a very bad smell and realized the chicken was spoiled. Even though the expiration...
On August 29 at 16:26, I ordered an XL pizza through Yemeksepeti from Domino's. However, the pizza I received had very little topping, almost no sauce or cheese, and the dough was like dry bread. My order number is #mc0o-2535-8lzg. I contacted Yemeksepeti customer service regarding this issue, but t...
There was hair in the food I received, and Yemeksepeti didn’t even care. They said they couldn’t give a positive response due to their procedures. This kind of response shows a complete lack of customer care and accountability. If an issue like this doesn’t qualify for a proper response, then what k...
My order from Yemek Sepeti on 21.07.2025 was cancelled, but I still haven’t received a refund. They said credit card payments would be refunded within 1–3 business days, but that hasn’t happened. I’ve checked with my bank multiple times, and there’s no sign of the refund being processed. It feels li...
"My refund has been processed, thank you."
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
We have been operating a restaurant in Edirne Merkez, and for a long time, we’ve been experiencing serious payment transparency issues with Yemeksepeti. Despite completing dozens of orders, we are consistently left in the dark regarding the breakdown of deductions and our actual earnings. For exampl...
My experience with Yemek Sepeti has been deeply upsetting. For the past two months, I’ve been trying to switch to using my own courier, but the system doesn’t allow it. During this time, I’ve faced commission cuts of up to 50%. On top of that, advertising fee invoices have been issued without my kno...
I placed an order from Burger King via Yemeksepeti and paid extra for a "Giant Fries." As clearly shown in the attached photos, what I received was anything but giant—the portion was barely half of what it should have been. I contacted Yemeksepeti support three times, and each time it felt like I wa...
On July 5th, 2025 at 23:39, I placed an order for a 2-person menu through Yemeksepeti, and the experience left me shocked by the lack of care shown. The Whopper and Chicken Royal burgers arrived completely smashed and unappetizing. Not a single sauce was included, and the 6-piece Chicken Tender was ...
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
On June 28, 2024, around 4:00 PM, we placed a water order via Yemeksepeti from a business named Kızılay. My order number is pcf8-v7tp. However, since this branch is located in Kocaeli, the business informed us over the phone that they couldn’t deliver the order. We live in Istanbul, so this caused a...
On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...
I got a faulty product from Yemek Sepeti and wanted to return it, but the whole process was overly complicated and tiring. The return option in the menu is not clearly defined, and the instructions given are quite unclear. It truly seems like the return process is set up to frustrate you into surren...
I ordered from Yemeksepeti and waited a frustrating 1 hour and 25 minutes without any updates or delivery. When I contacted customer service, their response was simply to call the restaurant and recommend canceling the order—nothing else was offered. The lack of communication regarding the delay was...
"My issue has been resolved, thank you."
I placed an order worth over ₺400 from Starbucks via Yemeksepeti. One of the items I always enjoy—the Berry Hibiscus—was completely off this time. It ...