My order was canceled, and the restaurant owner spoke disrespectfully. He called me from a regular mobile phone and had a meaningless conversation, clearly avoiding using a recorded line. The owner’s name is Mr. H***. First, learn how to talk to customers before opening and managing a business. This is unacceptable. I have no words for Yemek Sepeti either. How do they work with people like this? How can a business operate with such problematic individuals? A platform like Yemek Sepeti should ensure that the businesses they list meet basic customer service standards. If this is how they handle complaints, I doubt they care about customer satisfaction at all. On top of that, they do not even mention that the price was lower because I used a promotion.
Yemek Sepeti is taking payments for my orders without asking me first, and they even went ahead and duplicated an order I had already canceled. It see...
Yemek Sepeti has been applying random discounts without any explanation, and when I reached out to customer service, they were no help at all. I kept getting told to “send an email” or “call this number,” but despite following all their instructions, my issue remains unresolved. The customer servic...
I ordered from Yemeksepeti and waited a frustrating 1 hour and 25 minutes without any updates or delivery. When I contacted customer service, their response was simply to call the restaurant and recommend canceling the order—nothing else was offered. The lack of communication regarding the delay was...
Out of frustration and helplessness, I’m left with no choice but to write here. I placed a ₺1600 order through Yemeksepeti and even paid extra for priority delivery to avoid delays. Hungry and waiting, I checked the app, where it kept showing that my order was “being prepared.” As the delivery time ...
I placed an order through the Yemeksepeti app from a restaurant called PİLAV38. First, they mixed up the order, then said they had run out of rice, and finally told me it would take another 30 minutes to deliver—this was already 1.5 hours after I ordered. They casually asked if I wanted to cancel, s...
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