Although we prefer not to collaborate with Yemeksepeti couriers, they restrict us from utilizing our own. This has a detrimental effect on our restaurant, creates discomfort for our customers, and results in unfavorable feedback. The sole entity accountable for this situation is Yemeksepeti and their unfair policies. We have the capability to deliver quicker and superior service with our dedicated team, but we are compelled to rely on the couriers they designate. This leads to delays in the ordering process and diminishes customer satisfaction. We have contacted you several times seeking a resolution, yet all we received in return was a lack of concern. A business deserves the freedom to operate as it sees fit, but we are facing limitations due to Yemeksepeti’s inconsistent policies. I strongly urge for a transformation in this system that is negatively impacting our business.
Yemeksepeti.com refuses to let our company deliver our food products to customers using our couriers, insisting instead on taking a 38 percent commission on each order. This prevents us from addressing issues directly with our customers, such as cold or spilled food caused by their couriers. We have...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
For the last two months, I've been trying to leave Yemek Sepeti Express courier service, but every time I inquire, I'm informed that my request is still waiting to be processed. I inquired about the response time for these requests and was told it would take five business days. However, two months h...
I placed an order on Yemeksepeti at 22:47. After waiting for an hour, I attempted multiple times to inquire about the status of my order by contacting the Help Center. Unfortunately, the support I received was unhelpful and lacked any meaningful resolution. Despite being repeatedly informed that the...
I registered my business with Yemeksepeti, and everything went well. However, when we converted to working with Yemeksepeti couriers, I requested that we switch to employing my own couriers instead. Despite sending four distinct emails, I have not received a response. The lack of communication has l...
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