I placed an order on Yemek Sepeti. Since I forgot to add an item to my order, I contacted customer service. Only about 3-4 minutes had passed. The customer representative told me that they couldn’t add the item because it was over ₺50. For heaven’s sake, what even costs less than ₺50? So, I called the restaurant directly and ordered the item over the phone. When the courier arrived, they charged me ₺400 for items totaling ₺328 on Yemeksepeti. When I asked about this difference, they said it was due to Yemeksepeti's discount policy. In just 3-4 minutes, Yemeksepeti's refusal to assist and failure to add the item cost me a ₺72 loss. I’m filing a complaint—it seems like I need to start trying out different apps.
Out of frustration and helplessness, I’m left with no choice but to write here. I placed a ₺1600 order through Yemeksepeti and even paid extra for priority delivery to avoid delays. Hungry and waiting, I checked the app, where it kept showing that my order was “being prepared.” As the delivery time ...
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
On April 24th, around 1:00 AM, I placed an order through Yemeksepeti. After waiting approximately 40 minutes, the application showed that the order was given to the courier. However, while the courier was still 3 km away from my address, the status was updated to "order delivered," but I never recei...
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