1win Uncredited Deposit Of 10,000 UZS Despite Successful Bank Transfer

I am filing a complaint regarding 1win for non-delivery of digital services and unjustified withholding of my funds. On May 30, 2026, at 16:56, I initiated a deposit of 10,000 UZS to fund my platform account. The bank transfer was successfully executed and completed, but the amount has not been reflected in my 1win balance. The official banking receipt confirms the successful transaction with Transaction Number 76838786950. The funds were sent by MUHRIDDIN IBRAGI*** from a card ending in 3953 to the company’s designated recipient account under the name I.U.A, with a card ending in 9356. Despite having clear proof that the payment was completed, my platform balance remains at zero. At this point, 1win is retaining my money without providing the digital service I paid for, which I consider a violation of consumer rights. I demand that the finance department manually verify the above transaction number against their receiving records and immediately credit the missing 10,000 UZS to my account balance without any further delay, or alternatively, refund the full amount to the original payment method.