Xsolla deducted funds but didn’t deliver the game—how can I resolve the failed purchase?

Last year, I purchased an early-access game from Game-Labs through Xsolla for $78.39. At the time of purchase, the game was playable via Game-Labs’ own launcher. About five months ago, the developer Game-Labs shut down its own launcher and moved the entire service exclusively to Steam. This complet...

About 1.5 months ago, I made several in-game purchases through the Xsolla payment system, spending over ₺30,000 on skins using my credit card. After about a week, I realized I was not satisfied with one of the skins and submitted a refund request. To my disappointment, when I contacted Xsolla custo...

On July 17, 2025, around 11:30 PM, I purchased 500 Robux for Roblox through Xsolla. The payment was successfully deducted from my account, but the Robux were never credited to my Roblox profile. I contacted support, and they keep saying the issue will be fixed, yet nothing has been resolved. This i...

On July 16, 2025, I purchased a crystal package for Marvel Future Fight through Xsolla. Although the payment was deducted from my card for ₺328.37, the transaction was never confirmed, and I did not receive the crystals I paid for. Essentially, I was charged without getting the product. This situat...

While trying to make a purchase through Ubisoft Connect, I received an error from Xsolla stating that my transaction could not be completed. I have made several purchases through this platform before without any issues and would like to continue doing so. The product I want to purchase is currently...

I attempted to purchase 1000 Robux for my child through the Roblox app. During the payment process, I received a card error message, but shortly afterward, I received an SMS confirming that ₺423.26 was charged by Xsolla. Despite the successful charge, the 1000 Robux were never credited to the Roblox...

On July 6, 2025, at 20:55, I purchased 500 Robux for my child through the Roblox app. The payment was successfully deducted from my bank card, and the merchant name shown on the transaction is Xsolla. However, despite the charge, the Robux were never credited to my child’s account. My child’s Roblo...

Today at around 21:23, I purchased 500 Robux through the Roblox app using Xsolla as the payment provider. While the money was successfully taken from my account, the Robux never appeared in my Roblox balance. This is incredibly frustrating, as I paid for a product I never received. My Roblox userna...

I tried to purchase Robux from Roblox, but my first two bank transactions were declined. After fixing the issue, I attempted a third time, but then I started receiving the following error message: “Error Code 2009: It seems you have exceeded the maximum number of allowed attempts. Please try again ...

Last night, I purchased Robux through Xsolla for Roblox, and my experience has left me both frustrated and financially harmed. When I made my first payment, the amount was withdrawn from my card, but no Robux were credited to my account. I tried again, thinking it was just a system glitch, but once ...

I tried to purchase Robux through Roblox using Xsolla to gift my younger brother. I entered my card details and completed the payment, but immediately received a message saying “Your payment has been canceled.” Since no Robux appeared in the account, I attempted the purchase again. This time the tra...

On June 10, 2025, I attempted to purchase 500 Robux twice through Xsolla while using Roblox. Both transactions were for ₺206.78 each, and the amounts were successfully withdrawn from my credit card. However, immediately after payment, I received a message stating that “your payment has been canceled...

I attempted to purchase Robux worth ₺414 on Roblox, but the transaction was not approved. Despite this, the amount of ₺414 was still withdrawn from my account. The purchase was processed through Xsolla_Roblox, but I never received the Robux I paid for. This situation is unacceptable—charging a cust...

On 2025-04-29 at 19:27, I purchased the (monthly) 100% Bonus Crystal Package from Xsolla Marvel Future Fight web shop. However, although the payment was withdrawn from my account, the purchase did not go through and I didn’t receive the crystals. Instead, I encountered an error. I waited for a while...

I made two SD purchases in Stardoll, and the money was withdrawn from my bank account, but the SD never showed up in my account. I tried logging in from different devices and refreshing multiple times, but nothing changed. Normally, after logging out and back in, the SD balance updates immediately, ...

On January 18, 2025, I purchased the game Detroit from Epic Games using my İninal account. Without downloading or playing it, I decided to request a refund on January 20, 2025. After waiting a few days and not receiving the refund, I contacted Epic Games support. They informed me that the money was ...

I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolv...

Xsolla has repeatedly deducted funds from my credit card without my knowledge or consent. In exchange, I received no products or services, only unauthorized deductions that left me in the dark about where my money went and what was allegedly purchased. This entire ordeal occurred without my knowledg...

Yesterday, while attempting to purchase a Premium membership under the username "gizl******3," I received an error message stating that the payment was unsuccessful. However, the funds were deducted from my bank account, and I did not receive the membership on my gaming account. I am unable to find ...