Xsolla Charged My Card $5 Without My Authorization

An unauthorized $5 purchase was charged to my Garanti Bank debit card through a company called Xsolla on October 5, 2026, at 2:21 p.m. I did not make or authorize this transaction in any way, and I do not have any membership, subscription, or purchase history with Xsolla.

I noticed the transaction by chance while checking my account activity and immediately contacted Garanti Bank customer service. During the call, I was told, “If you did not make this transaction, we will cancel your card and issue you a new one.” My card was canceled and the process of issuing a replacement card was started. However, the $5 transaction still appears as a completed purchase on my account.

I request that this unauthorized charge be canceled, that the $5 charged to my card be fully refunded, and that the transaction be thoroughly investigated. I also request that I be informed in writing of the outcome of the investigation.